• Council House Repairs: 0800 318 296 - Contact us about everything to do with your council house repair from broken windows to blocked drains.
• Special refuse collection: 0800 834 035 - We can arrange collection for all your bulky waste, i.e. fridges, freezers or washing machines.
• Pest Control: 0800 834 035 - Let us know about any little visitors you would rather not have.
• Wheeled Bin Hotline: 0800 834 035 - We can arrange for a replacement of your grey/green/red bin or contact us if you find you have any problem with your wheeled bin.
• Planning/Building Control: 0800 626 540 - If you are planning an extension or have an application awaiting approval, let us help with any queries.
• Environmental Health: 0800 626 540 - Contact us about restaurant hygiene or any environment issues.

• Highways/Street Cleansing: 0800 626 540 - Report faulty street lights or a build up of rubbish in your street.
• Council Tenant Enquiries: 0800 626 540 - Contact us with any of your Council tenant queries.
• Racial Harassment: 0800 174 805 - Report any instances of racial harrassment that you have experienced or witnessed.
• Council Tax and Business Rates: 0118 937 2656 - Contact us with any queries about your council tax or business rates.
• Benefits: 0118 937 2824 - Contact us if you need any help with either your entitlement to benefits or claiming benefits.

Visit the Civic Centre in Person

• Civic Centre
• Reading
• RG1 7AE

The Civic Office is open Monday to Friday 9.00am to 5.00pm, for general enquiries, with Council Tax, Business Rates and Benefits staying open late on a Thursday until 6.00pm.

The Post Office is open Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 1.00pm.

In Writing

You may write to us at:

• Reading Borough Council
• Civic Offices
• Reading
• RG1 7AE