We will be closed for all non-essential services for the Christmas and New Year period. Find out more on our Christmas information page.

Fire safety advice for residents living in high-rise buildings also see information for Fire Safety in Reading Residential Tower Blocks

Blue Badge appeal process

Under national legislation as laid down by the Department for Transport (DfT), Local Authorities responsible for administering the Blue Badge scheme have no legal obligation to offer an appeals process for applicants unhappy with the decision made by their Local Authority.

However, the DfT strongly recommend that Local Authorities have in place a 'Review of Decision' process to allow applicants to request a review of the decision made regarding their application.

It must be stressed that this process is to be followed only where you disagree with the decision that has been made regarding your application but you are content that staff have acted appropriately and have followed due process.

If you feel that staff have acted inappropriately or have not followed due process in dealing with your application then you must follow the Council's pdf icon Complaints procedure [164kb] or contact: The Complaints Manager, Civic Offices, Bridge Street, Reading RG1 2LU.

Each stage of the process will take a maximum of 20 working days to complete and our decision will be confirmed in writing.

Stage One Review

  1. You must submit your request for a Review of Decision to Customer Services Team (Ground Floor, Civic Offices, Bridge Street, Reading RG1 2LU) in writing and with any additional supporting evidence.

  2. You should detail why you feel the decision is wrong, and provide new supporting medical evidence which is recent and details specifically how your condition/s affect your walking ability. Please note that documentation from your GP alone may not be sufficient.

  3. Customer Services will attach your request and any additional evidence supplied to the original application and pass onto the Senior Occupational Therapist at the Independent Mobility Assessment Clinic.

  4. The Team Manager(with responsibility for Blue Badges) will review the case and make a decision as follows:
    - Uphold the original decision if, based on the evidence supplied, the applicant is clearly still not eligible for a Blue Badge;
    - Request the applicant to attend the Independent Mobility Assessment Clinic for a physical assessment of their needs and abilities (We will contact you to arrange a convenient date and time for the assessment to take place) or
    - If the applicant has already had an Independent Mobility Assessment undertaken the Team Manager can request a second Independent Mobility Assessment. If you are asked to have a second assessment, this will not be undertaken by the same Occupational Therapist that saw you for the first assessment;
    - Overturn the original decision if, based on the new evidence supplied, the applicant is eligible for a Blue Badge;

  5. Once one of the above actions has been undertaken, you will be informed of our decision in writing.

  6. If it has been decided that you are now eligible to receive a Blue Badge, Customer Services will process the application and you will be informed when your badge is ready for collection.

If you are still unhappy with our decision, then you may request a Stage Two review and the process is as follows.

Stage Two (Final) Review

  1. You must submit your request for a Review of Decision to Customer Services Team (Ground Floor, Civic Offices, Bridge Street, Reading RG1 2LU) in writing and with any additional supporting evidence.

  2. Customer Services will attach your request and any additional evidence supplied to the original application and send this to the Independent Mobility Clinic who will add information from the Stage One review and pass onto the Head of Service to make a decision.

  3. The Head of Service will review the information, any subsequent Reviews and interview any staff involved with the original application as appropriate.

  4. The Head of Service has the right to request that an Independent Mobility Assessment is undertaken, even if the applicant has already had an assessment as part of the original process. If you are asked to have a second assessment, this will not be undertaken by the same Occupational Therapist that saw you for the first assessment. We will contact you to arrange a convenient date and time for the assessment to take place.

  5. The Head of Service will then make a decision and you will be informed in writing.

  6. If it has been decided that you are now eligible to receive a Blue Badge, Customer Services will process the application and you will be informed when your badge is ready for collection.

The Stage Two Review is the final part of the process and the Head of Service has the final say on eligibility and whether an application is approved or rejected. There is no further right to request a review of decision once a Stage Two review has been completed.

This does not affect your rights to use the Council's Complaints procedure or preclude your right to contact your local Councillor or Member of Parliament.

Switch To High Contrast Mode