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Homeless or at risk of losing your home

There is a high demand for all types of accommodation in Reading.

Contact us immediately if you think you are at risk of being made homeless. The sooner you contact the Homeless Prevention Service the more likely we will be able to help. We run drop in sessions at the Civic Offices from 9am to 5pm, Monday to Friday. Email housing.advice@reading.gov.uk or call us on 01189 37 2165.

If you have an emergency out-of-hours, call us on 01344 786 512.

When you attend our drop in you will initially be seen by a Housing Advice Support Officer who will carry out a 10 to 20 minute assessment to understand your situation and collect your basic information. The officer you meet may be able to resolve your query there and then however it is likely that they will refer your case to another officer for a full assessment. Your case will be allocated to either: 

  • a Homeless Prevention Officer if you are threatened with homelessness within 56 days or are immediately homeless 
  • or a Homeless Resolution and Enablement Officer if you are still in accommodation but you are worried about becoming homeless in the future

Homeless Prevention Officers will work with you if you are at risk of homelessness or are already homeless. They will carry out a full assessment of your needs and will develop with you a Personalised Housing Plan.

The Homeless Resolution and Enablement Team will work with households who may be displaying triggers off or signs of future homelessness to prevent homelessness from occurring. They will work closely with partner agencies and develop ways to increase homelessness prevention.

An appointment will be made with the appropriate officer and you will be advised of the documents and information that you will need to bring with you to this appointment.

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