We will be closed for all non-essential services for the Christmas and New Year period. Find out more on our Christmas information page.

Fire safety advice for residents living in high-rise buildings also see information for Fire Safety in Reading Residential Tower Blocks

How will the Council respond?

The action taken by us will depend on the nature of the concern.  The concern may:

  • Be investigated internally
  • Be referred to the police
  • Be referred to the External Auditor
  • Form the subject of an independent enquiry.

Receipt of your concern will be acknowledged immediately, and within five working days of the concern being raised we will write to you and:

  • Indicate how the matter will be dealt with
  • Give an estimate of how long it will take to provide a final response
  • Tell you whether any initial enquiries have been made
  • Supply you with information on staff support mechanisms
  • Tell you whether further investigations will take place and if not, why not.
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