Bin collection days are changing from 13 February 2017. Waste collection changes and garden waste collection charge.

Use our virtual queuing app if you have to visit the Civic Offices. Find out more here.

Make a complaint or comment

Complaints

You can complete our online complaint form or our pdf icon printable form [196kb].

Contact a head teacher directly to complain about a school, and use our councillor complaint form if you think one of our councillors has broken the pdf icon code of conduct [58kb].

You can make complaints about specific services:

pdf icon Adult Social Care feedback [164kb]

pdf icon Housing - landlord services complaints [98kb]

pdf icon Children, Education and Early Help Services - feedback [50kb]

pdf icon Getting the Best from Complaints: Social Care Complaints and Representations for Children, Young People and Others [353kb]

If you are not satisfied by our investigation, you can contact the local government ombudsman or contact the housing ombudsman for housing complaints.

Corporate complaints procedure

Compliments

You can use our online form to pay us a compliment or make a general comment. 

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