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Contact us

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Civic Office address, opening hours and map

Main Office

Opening hours

  • Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
  • Saturday and Sunday: Closed
  • Bank holidays: Closed

Council House Repairs

0800 318 296 (0118 937 3757 from a mobile)

Council Tax and Business Rates

0118 937 3727

Housing Enquiries

0118 937 3757

Housing Benefit and Council Tax Support

0118 937 3707

Parking Services

0118 937 3767

Building Control

0118 937 2449

Pest Control

0118 937 3787

Planning

0118 937 3787

Waste and Recycling Collections

0118 937 3787

General enquiries

Libraries

Opening hours vary - full branch information

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115

Licensing

0118 937 2678

Environmental Health

0118 937 3787

Highways/Street Cleaning

0118 937 3787

School Admissions

0118 937 3777

Racial Harassment Hotline

0118 937 3787

Electoral Registration

0118 937 3717

Family Information Service

Adult Social Care

Child Protection

Customer care

What you can expect from us

We aim to:

  • answer telephone calls within one minute (in office hours)
  • see you within 15 minutes of arriving in reception
  • acknowledge social media messages within ten working days
  • resolve your complaint/request with your first contact - if possible
  • respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

  • tell us about any changes in your circumstances as soon as possible
  • treat our staff with dignity and respect

We have developed a pdf icon persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.

pdf icon Full details of our customer care commitment [1Mb]

 

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