Main Office

• Civic Offices, Bridge Street, Reading, RG1 2LU
• Civic Offices location on a Google map

Opening hours

• Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
• Saturday and Sunday: Closed
• Bank holidays: Closed

• It's easier, faster and cheaper to search this website to answer your question
• 0118 937 3787 (out-of-hours emergencies: 0118 937 3737)

Reading Borough Council Self 
Once you have registered for an online account it will remember your details for the next time you need to contact us. You will also be able to track the progress of any requests you have made.

My Reading
Enter your address to view your local services, councillors, bin collection dates, schools, children's centres, allotments, libraries, rights of way and conservation areas

Bills and benefits
Account for Council Tax, business rates, Housing Benefit and Council Tax support, and landlords

Citizens Portal
For school admissions and funded early education for two year olds

Planning portal
Information on planning, building control and where you can make an application. Also includes tools, services and guidance for those working in the industry.

Parking permits
Apply for parking and visitor permits

Penalty Charge Notice - payment

Penalty Charge Notice - challenge your PCN

Homechoice at Reading
Once registered, bid for a property using this account

Job search and application
Search for a job, and make or view any applications

New Directions
Search and enrol on adult education courses

Council tenant account
For council tenants to view their account

Reading Libraries
Search the catalogue and manage your account

eBooks
Search and manage your eBook account

eMagazines
Read a selection of magazines for free

Reading Arts
Buy tickets online for Reading Arts events

• Information about this service
• 0118 937 3747 (01344 786 543 out-of-hours emergencies only)

0118 937 2449

• Children and education
• 0118 937 3641 (01344 786 543 out-of-hours emergencies only)

0800 318 296 (0118 937 3757 from a mobile)

0118 937 3727

What you can expect from us

We aim to:

• answer telephone calls within one minute (in office hours)
• see you within 15 minutes of arriving in reception
• acknowledge social media messages within ten working days
• resolve your complaint/request with your first contact - if possible
• respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

• tell us about any changes in your circumstances as soon as possible
• treat our staff with dignity and respect

We have developed a  persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.

 Full details of our customer care commitment [1Mb]

0118 937 3717

0118 937 3787

• Information about this service
• 0118 937 3777

0118 937 3787

0118 937 3757

0118 937 3707

Opening hours vary - full branch information

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115

0118 937 3762

0118 937 3767

0118 937 3787

0118 937 3787

0118 937 3787

0118 937 2632

reading.play@reading.gov.uk

rsl.enquiries@reading.gov.uk

0118 937 3777

0118 937 3787