Main Office

• Civic Offices, Bridge Street, Reading, RG1 2LU
• Civic Offices location on a Google map

Opening hours

• Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
• Saturday and Sunday: Closed
• Bank holidays: Closed

0800 318 296 (0118 937 3757 from a mobile)

0118 937 3727

0118 937 3757

0118 937 3707

0118 937 3767

0118 937 2449

0118 937 3787

0118 937 3787

0118 937 3787

• It's easier, faster and cheaper to search this website to answer your question
• 0118 937 3787 (out-of-hours emergencies: 0118 937 3737)

Opening hours vary - full branch information

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115

0118 937 3762

0118 937 3787

0118 937 3787

0118 937 3777

0118 937 3787

0118 937 3717

• Information about this service
• 0118 937 3777

• Information about this service
• 0118 937 3747 (01344 786 543 out-of-hours emergencies only)

• Children and education
• 0118 937 3641 (01344 786 543 out-of-hours emergencies only)

What you can expect from us

We aim to:

• answer telephone calls within one minute (in office hours)
• see you within 15 minutes of arriving in reception
• acknowledge social media messages within ten working days
• resolve your complaint/request with your first contact - if possible
• respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

• tell us about any changes in your circumstances as soon as possible
• treat our staff with dignity and respect

We have developed a  persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.

 Full details of our customer care commitment [1Mb]

rsl.enquiries@reading.gov.uk

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