Contact us

Close allOpen all

Civic Office address, opening hours and map

Main Office

Opening hours

  • Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
  • Saturday and Sunday: Closed
  • Bank holidays: Closed

General enquiries

My accounts

Reading Borough Council Self 
Once you have registered for an online account it will remember your details for the next time you need to contact us. You will also be able to track the progress of any requests you have made.

My Reading
Enter your address to view your local services, councillors, bin collection dates, schools, children's centres, allotments, libraries, rights of way and conservation areas

Bills and benefits
Account for Council Tax, business rates, Housing Benefit and Council Tax support, and landlords

Citizens Portal
For school admissions and funded early education for two year olds

Planning portal
Information on planning, building control and where you can make an application. Also includes tools, services and guidance for those working in the industry.

Parking permits
Apply for parking and visitor permits

Penalty Charge Notice - payment

Penalty Charge Notice - challenge your PCN

Homechoice at Reading
Once registered, bid for a property using this account

Job search and application
Search for a job, and make or view any applications

New Directions
Search and enrol on adult education courses

Council tenant account
For council tenants to view their account

Reading Libraries
Search the catalogue and manage your account

Search and manage your eBook account

Read a selection of magazines for free

Reading Arts
Buy tickets online for Reading Arts events



Adult Social Care

Building Control

0118 937 2449

Child Protection

Council House Repairs

0800 318 296 (0118 937 3757 from a mobile)

Council Tax and Business Rates

0118 937 3727

Customer care

What you can expect from us

We aim to:

  • answer telephone calls within one minute (in office hours)
  • see you within 15 minutes of arriving in reception
  • acknowledge social media messages within ten working days
  • resolve your complaint/request with your first contact - if possible
  • respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

  • tell us about any changes in your circumstances as soon as possible
  • treat our staff with dignity and respect

We have developed a pdf icon persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.

pdf icon Full details of our customer care commitment [1Mb]


Electoral Registration

0118 937 3717

Environmental Health

0118 937 3787

Family Information Service

Highways/Street Cleaning

0118 937 3787

Housing Enquiries

0118 937 3757

Housing Benefit and Council Tax Support

0118 937 3707


Opening hours vary - full branch information

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115


0118 937 3762

Parking Services

0118 937 3767

Pest Control

0118 937 3787


0118 937 3787

Racial Harassment Hotline

0118 937 3787

Reading Play

Reading Sport and Leisure (RSL)

School Admissions

0118 937 3777

Waste and Recycling Collections

0118 937 3787

Switch To Normal Mode