There will be some disruption to our online payment service between Thursday 17th and Monday 21st August, due to system maintenance.
Fire safety advice for residents living in high-rise buildings also see information for Fire Safety in Reading Residential Tower Blocks
Contact us
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Civic Office address, opening hours and map
Main Office
- Civic Offices, Bridge Street, Reading, RG1 2LU
- Civic Offices location on a Google map
Civic Offices location on a PDF map [2Mb]
Opening hours
- Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
- Saturday and Sunday: Closed
- Bank holidays: Closed
Council House Repairs
Council Tax and Business Rates
Housing Enquiries
Housing Benefit and Council Tax Support
Parking Services
Building Control
Pest Control
Planning
Waste and Recycling Collections
General enquiries
- It's easier, faster and cheaper to search this website to answer your question
- 0118 937 3787 (out-of-hours emergencies: 0118 937 3737)
Licensing
Environmental Health
Highways/Street Cleaning
School Admissions
Racial Harassment Hotline
Electoral Registration
Family Information Service
- Information about this service
- 0118 937 3777
Adult Social Care
- Information about this service
- 0118 937 3747 (01344 786 543 out-of-hours emergencies only)
Child Protection
- Children and Education
- 0118 937 3641 (01344 786 543 out-of-hours emergencies only)
Customer care
What you can expect from us
We aim to:
- answer telephone calls within one minute (in office hours)
- see you within 15 minutes of arriving in reception
- acknowledge social media messages within ten working days
- resolve your complaint/request with your first contact - if possible
- respond to complaints/requests that need investigation within five working days
We can arrange private meetings if necessary.
If we do not meet these standards you can make a complaint online.
What we expect from you
You should:
- tell us about any changes in your circumstances as soon as possible
- treat our staff with dignity and respect
We have developed a persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.
