Protecting Your Personal Information
Under the Data Protection Act, Council Services are required to keep any personal information we hold about you confidential and process it fairly. This means being clear about:
- The information we hold
- How we use it
- How we keep your records secure and maintain confidentiality
- Who we may share your information with
- How you can see the records we hold about you.
Different Council departments use different systems to manage and monitor their services and have produced Fair Processing (or Privacy) Notices to set out how they use and protect your personal information:
- Adult Social Care: Financial Assessment and Benefits Fair Processing Notice [73kb]
- Adult Social Care: Fair Processing Notice [63kb]
- Data Protection: Children and Families [60kb]
- Privacy Notice: Troubled Families Programme
- Privacy Notice: Schools & Other Settings and Children in Receipt of Social Care [70kb]
- Data Protection: Council Tax [34kb]
- Data Protection: Electoral Registration [37kb]
- Housing Services: Fair Processing Notice. [48kb]
- Drug and Alcohol Team: Fair Processing Notice [36kb]
Yes - if you would like to see your records please complete a subject access request form. [57kb] You should be aware that we:
- Make a small charge to cover our administration costs.
- Will ask you to provide proof of identity.
We have a different process if you wish to see your social care records.
Please read our leaflet explaining how to access your social care records [172kb] and then complete the form at the end.
When we receive your request we will check our records. If we hold information about you we will contact you to find out what information you are asking for, what information you already have and ask you to provide proof of your identity.
It can take up to 40 days (sometimes more) for us to contact everyone involved with your records to get permission to share their comments.
We can share your information to detect and prevent fraud, protect public finances and for the detection and prevention of crime.
We share information:
- Between Council Services (such as Housing Benefits, Council Tax, Housing, Rents, Financial Assessments, Social Services, Education, Licensing, Planning, Grants and Parking Services)
- With external organisation (like the Department for Work and Pensions, Police, Revenue and Customs, Home Office departments and credit reference agencies)
- With the Audit Commission for the purpose of data-matching (for the National Fraud Initiative).
We will not disclose this data unless it is lawful under the Data Protection Act to do so.
Visit the Information Commissioner's Office website.