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Council Tax

Pay

You can pay by direct debit or use our online payment system.

Direct Debit is the easiest and cheapest way to pay.

You can also pay on our 24 hour payment line on 03004560543. Calls are charged at 3 pence per minute, plus your phone provider's charges.

Missed payments

If you are having trouble keeping up with payments or if you disagree with the recovery actions taken, you should contact us as soon as possible using our Council Tax Recovery Action form

If you miss a payment or pay late, we will send you a reminder giving you seven days to pay. If you do not pay, or regularly pay late, you will receive a court summons and will lose your right to pay in instalments. You will have to pay any costs we incur recovering what you owe; we will, however, allow you a final opportunity to propose repayment of the debt using our Council Tax Arrangement form. Failure to agree repayment terms may result in your account being sent to our enforcement agents, in which case further costs will be incurred. Alternatively, we may request deductions directly from your salary or benefit payments. 

Council Tax Recovery Action form

Council Tax Arrangement form

Moving home

Moving into Reading

Moving Around Reading

Moving out of Reading

Moving Out of Reading and in receipt of Housing Benefit

Landlords - tenants moving in or out

Online account

If you have a council tax account you can manage your account online - once you have set up your online account, you will be able to view your balance, payments, bill details and any documents sent.

Council Tax band

Find your Council Tax band

Discounts and Council Tax Support

You may be exempt or eligible for a discount - find out if you are on Gov.uk.

If you are on a low income you may be eligible for Council Tax Support

Complete the following to apply for, or cancel a single person discount

To apply for any other type of discount or exemption please complete the Council Tax exemption or discount form. You should complete the discount or exemption cancellation form if your circumstances change.

Second or empty home discounts

Type of propertyDiscounts/surcharges
 Discount level before 1 April 2017Discount level from 1 April 2017
Second home5%0%
Empty/unfurnished and undergoing major repairs/uninhabitable50% for 12 months, full charge afterwards0%
Empty/unfurnished100% discount for one month, full charge afterwards0%
Empty/unfurnished for two years or moreSurcharge of 50%Surcharge of 50%

Appeals

Contact the Valuation Office Agency via the Gov.uk website if you think your Council Tax band is wrong. Contact us if you think your bill is wrong, or you disagree with a decision we make on a discount or exemption.

Opening hours

Please note, the Civic offices are closed to visitors on Wednesdays for Council Tax enquiries. 

Council Tax bands

BandProperty valueCharge 2017/18Charge 2018/19
Aup to £40,000£1,148.89£1,217.75
B£40,001 to £52,000£1,340.36£1,420.70
C£52,001 to £68,000£1,531.85£1,623.68
D£68,001 to £88,000£1,723.33£1,826.63
E£88,001 to £120,000£2,106.30£2,232.55
F£120,001-£160,000£2,489.25£2,638.46
G£160,001-£320,000£2,872.22£3044.38
H£320,000 and over£3,446.66£3,653.26

Council Tax Annual Bill 2018 - FAQs

Bill enquiries

Please be advised that the annual bills were ran over the weekend of 3rd March 2018. Therefore any payment made after this date will not show on your annual bill. 

Register for e-billing

You can view an up to date version of your account online by registering with our online portal. By using this you will be able to view your account balance, bill details, payments made and documents sent.

Continuing to pay by Direct Debit

If you already pay by Direct Debit then you don't need to take any action. Your Direct Debit payments will continue to be taken. Set up a Direct Debit

Council Tax Support reductions

As of the 1st April 2018 changes have been made to our Council Tax Support Scheme

What your Council Tax pays for

pdf icon Reading Borough Council services / Leader's letter on Council Tax [1Mb]

pdf icon Thames Valley Police services [1Mb]

pdf icon Royal Berkshire Fire and Rescue services [2Mb]

E-billing FAQs

'Invalid username / password supplied'

This means that the username and/or password entered does not match login details held on our database.

Please be aware that your username and password are both case sensitive. For example, if you chose to use your email address as your username (i.e. Joe.Bloggs@hotmail.com) you will need to enter your email address so that it visibly appears exactly the same. You will not be able to access your online account by entering joe.bloggs@hotmail.com.

Please take care not to add additional spaces at the beginning or end of your username and password. This may unintentionally occur if you decide to copy and paste your login details.

Please ensure that you have applied full-stops to email addresses rather than commas.

'Sorry your online account has not been activated yet; an email should have been sent to you in which you need to select a link to activate your account'

This means that your online account has not yet been activated and you will not be able to access your account/claim information. If you received a Registration Activation email from us and were unable to activate your online account within 24 hours of receiving this email, please contact our Customer Services Team on 0118 937 3727.

'Your sign in attempts have exceeded the limit'

This means that your account has been locked due to too many failed login attempts. You will need to contact our Customer Services Team on 0118 937 3727 unlock your account and for further support.

'404 - File or directory not found'

Please try logging in again after 10 mins when the online service is less congested.

'Sign Out' appears in a box when you attempt to login

This will appear if you are 'timed out' of a previous session. Please click on the 'Sign Out' button to return to the login page where you can re-enter your login details.

 

 

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