Dignity in Care Charter

The Dignity Charter consists of 12 pledges towards dignity in care. Organisations providing care services in Reading are invited to sign up. This demonstrates their commitment to delivering high quality care services.

Care providers who have made this commitment are listed with the Dignity Charter Logo in our Reading Services Guide and on our pdf icon Home Care Framework [186kb]

To sign up, providers must be based in Reading, have a contract with us and provide direct care to adults. To find out more, contact the Commissioning Team.

pdf icon Dignity in Care Resource Pack [571kb]

Dignity Charter 

1)   Having a zero tolerance of abuse.

2)   Not stereotyping, labelling or subjecting people to discrimination or tolerating such behaviour towards vulnerable people from others.

3)   Communicating in an honest, polite, courteous and respectful manner.

4)   Respecting and preserving privacy and confidentiality.

5)   Treating people as individuals and with respect.

6)   Taking the time to communicate in an individualised way what is happening and what we are doing.

7)   Enabling the maximum possible level of independence, informed choice and control.

8)   Involving people and their representatives, where appropriate, in planning for all aspects of their care and support.

9)   Acting to alleviate loneliness and isolation.

10) Providing relevant and easy to understand information and not using jargon.

11) Apologising if we have made a mistake and offering a resolution.

12) Giving the opportunity to receive feedback on how we provide our service and the ways we communicate.

 

 

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What is the Dignity in Care Charter?

The Dignity Charter consists of 12 pledges towards dignity in care:

  • Having a zero tolerance of abuse
  • Not stereotyping, labelling or subjecting people to discrimination or tolerating such behaviour towards vulnerable people from others 
  • Communicating in an honest, polite, courteous and respectful manner
  • Respecting and preserving privacy and confidentiality
  • Treating people as individuals and with respect
  • Taking the time to communicate in an individualised way what is happening and what we are doing
  • Enabling the maximum possible level of independence, informed choice and control
  • Involving people and their representatives, where appropriate, in planning for all aspects of their care and support
  • Acting to alleviate loneliness and isolation
  • Providing relevant and easy to understand information and not using jargon
  • Apologising if we have made a mistake and offering a resolution
  • Giving the opportunity to receive feedback on how we provide our service and the ways we communicate.

Why should organisations sign up to the Dignity Charter?

It demonstrates a commitment to providing care that meets the principles of the Dignity Charter and a willingness to be monitored against these standards.

How do I know if an organisation has signed up to the Dignity Charter?

We will use the Dignity Charter Logo to highlight care providers who have made the commitment in our Reading Services Guide and on our pdf icon Home Care Framework (HCF) [186kb].

The organisation also receives a certificate to display at their premises so people who use their services their family members and other visitors can see they have made the commitment.

Who can to sign up to the Dignity Charter?

Providers must:

  • Provide direct care to adults
  • Be based in Reading
  • Have a contract with us.

To express an interest in signing up to the Dignity Charter or find out more contact the Commissioning Team.

What resources are available to help providers meet the standards?

We provide a pdf icon resource pack [571kb] to help providers understand what dignity in care means which includes tools to help them implement it in day-to-day care delivery.

Other resources include:

Please contact us if you would like to receive our Dignity Game workshop resource. 

Where can I get more information?

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