We will be closed for all non-essential services for the Christmas and New Year period. Find out more on our Christmas information page.

Fire safety advice for residents living in high-rise buildings also see information for Fire Safety in Reading Residential Tower Blocks

Help with heating costs

If you struggle to keep warm in winter you may be eligible for benefits, discounts and/or energy efficiency improvements to help with heating costs.

Priority Service Register

All energy suppliers must provide extra free services to pensioners, people who are registered disabled or have a sensory impairment and people with a long-term illness. 

This may include:

  • Priority reconnection if your supply is interrupted and advance notice if they have to stop your supply
  • Alternative facilities for cooking and heating if your energy supply is interrupted
  • Protection from bogus callers with a password protection scheme
  • Arranging for your bills to be sent or copied to a relative or carer who can help you read and check them
  • Moving your meter or providing controls or adaptors to make appliances easier to use
  • Quarterly meter readings if you tell your supplier you can't read it yourself

For further information contact Citizens Advice Reading on 0118 952 3022 or energy.admin@readingcab.org.uk.

Winter Fuel Payment

If you were born on or before 5 July 1953 you should get a Winter Fuel Payment to help towards heating costs.

Cold Weather Payment

You may be entitled to a Cold Weather Payment if the temperature falls below zero for 7 days or more in a row between 1 November and 31 March.

Warm Home Discount Scheme

If you get the Guarantee Credit element of Pension Credit or are on a low income, you could get £140 off your gas or electricity bill through the Warm Home Discount Scheme

The Energy Company Obligation

The larger energy companies are required to help households keep costs down

Citizens Advice Reading

Dedicated energy advice appointments are available from Citizens Advice Reading. They can help you compare suppliers, get arrears under control and be more energy efficient. 

Winter Watch

If you live in Reading, are over 60, have very young children, or have a disability or health concerns and are on a low income, you may be eligible for Winter Watch

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