Housing Service Standards

Housing Services want to provide a service we can be proud of and that our customers appreciate.

We aim to provide an excellent service to our tenants and residents. To help us achieve this we have produced a series of service standards that make it clear what you can expect from us and which can be used to measure our performance.  These have been developed in consultation with tenants and reflect tenants' priorities for the Housing Service.

We check that we are meeting these standards by carrying out spot checks & regular inspections, asking for your feedback through interviews or questionnaires and monitoring the complaints we receive about our service. We report our performance against the standards in our regular newsletter “Housing News”.

Use the links below to see the full list of service standards for the area you are interested in or download a pdf version the Housing Service Standards Factsheet which provides a summary of the service standards.

Article		Description
	Service Standards: Contacting Housing Services	What you can expect when you contact Housing Services
	Service Standards: Information	How you can expect us to keep you properly informed
	Service Standards: Rents and Recovery	What you can expect from our rents service
	Service Standards: Repairs	What you can expect from our repairs and maintenance service
	Service Standards: Nuisance and Anti-Social Behaviour	What you can expect if you have problems with nuisance and anti-social behaviour
	Service Standards: Estate and Cleaning Services	What you can expect from our estate services and cleaning services
	Service Standards: Moving Home	What you can expect if you apply for a Council or housing association home
	Service Standards: Sheltered Housing	What you can expect from our sheltered housing service
	Service Standards: Floating Support Service	What you can expect if you need extra housing support
	Service Standards: Temporary Accommodation	What you can expect when you live in temporary accommodation
	Re-let Standard - Tenant's Guide	Overview of the standard empty Council homes must meet before they can be re-let

Downloads

PDF

Some of the following documents are in pdf format. You can download and install a free PDF reader to enable you to read and print them. Click here to download Adobe Acrobat (PDF) Reader from the Adobe website.