Book a repair online

We are responsible for:

  • the structure and outside of the building - this does not include the garden
  • kitchen and bathroom fixtures
  • electrical wiring, gas and water pipes and water heating equipment
  • any communal areas in your home

If you have caused the problem, we will charge you for it.

pdf icon Looking after your home [244kb]

Emergency repairs

You can report an emergency by phone: Monday to Friday, 9am to 5pm - 0800 318296 (freephone) or out of hours - 0118 937 3737. 

Damp and Condensation

pdf icon Reducing condensation in your home [181kb]


Asbestos is safe if you do not disturb it. Do not try to remove it yourself - contact us if you think you have unsafe asbestos in your home.

pdf icon Asbestos: Advice for Council Tenants [345kb]

Right to repair

Secure tenants are entitled to have certain repairs carried out within a specific amount of time. You have a say in who carries out the work and could claim compensation if it is not completed on time. The repairs are outlined in your tenant's handbook. 

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