Contact the Universal Credit service

The easiest way to contact the Universal Credit service is through your online journal.

You can also call on 0345 600 4272 - Monday to Friday, 8am to 6pm (except bank holidays) - or textphone on 0345 600 0743 - Monday to Friday, 8am to 6pm (except bank holidays).

Calls to this number can cost up to 9p a minute from a landline, or between 8p and 40p a minute from a mobile (your phone supplier can tell you how much you'll pay) you can call and ask them to call you back.

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