Support for Universal Credit claimants

Our debt advice team can offer personal budgeting support to anyone claiming Universal Credit.

This advice can help you to:

  • find out about support for the 6 weeks before the first payment is received
  • understand the financial impact of claiming Universal Credit - being paid monthly and in arrears
  • keep a monthly budgeting plan, including setting up Direct Debits and reducing non-essential spending
  • open a fee-free bank account
  • understand the difference between priority and non-priority debt

Please contact your work coach to be referred for personal budgeting support. If your situation is urgent, please contact the debt advice team on 0118 9372197.

Our debt advice team can also give Assisted Digital Support (ADS) to Universal Credit claimants. We can:

  • help claimants complete their Universal Credit claim, including setting up an email account
  • support claimants with maintaining their online diaries, to do lists, journals and uploading documents 
  • give advice on digital security, such as keeping passwords safe
  • direct claimants struggling to use the internet somewhere where they can get more help

Contact your work coach if you want to be referred for assisted digital support. If you situation is urgent, please contact the debt advice team on 0118 9372197.

Other support

If you are a Council tenant, please call the rents helpline on 0118 9372784 for support with Universal Credit.

Citizens Advice Reading

Reading Community Welfare Rights Unit


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Food parcels

Readifood - you will need to be referred to Readifood by either your work coach at Reading Job Centre Plus, a member of our debt advice team, your landlord or any of the support agencies.

Please make sure you discuss any food allergies and how long you think you'll need the help for.

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