Please note that due to essential maintenance, some of our online services will not be available between 5pm on Friday 18th September and Monday morning 21st September. We apologise for any inconvenience.

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Understanding your meters

Pay as you go

Your 'Pay- as-you-go' meter contains a large amount of information that can help you understand how much energy you are using.

The 'A' and 'B' buttons are information only so you won't be able to change anything on your meter.

Make sure you tell your energy provider you have moved in to the property. They will review your meter and clear any previous debts. They may also send you a new electric key / card.

A - Current credit / debt 

B - Test display only

C - Time & rate in use

D - Date & rate in use

E - Standing charge and debt collection

F - Total amount you can add to your meter

G - Total units used

H - Total units used on rate 1 (Normal on Economy 7 meters (E7)

I - Total units used on rate 1 (Normal on Economy 7 meters (E7)

J - Price per unit on rate 1 (Normal on E7 meter)

K - Total units used on rate 2 (Low on E7 meter

R - Your emergency credit (you'll need to have inserted your key or card to see this).

S - Any debt you owe us (you'll need to have inserted your key or card to see this).

T - Your debt charge per week (you'll need to have inserted your key or card to see this).

Paying by cash, cheque or Direct Debit

In this case your energy supplier:

  • will ask you to provide regular meter readings (you can do this online, by text or over the phone - the bigger companies may take readings for you) or estimate your bills based on previous use.
  • May offer discounts for choosing options like paying by Direct Debit, paperless billing and dual use.
  • Offer a pay monthly option which spreads the cost evenly throughout the year so you can avoid huge bills in winter when you use most energy. The company will review your payments regularly to make sure you don't pay too much or too little every month.

Remember

  • Regular meter readings mean more accurate bills.
  • Take a meter reading on the day you move in to the property. You don't want to pay off someone else's debt!
  • Ask for your supplier for a smart meter, this will save you submitting energy reading every month.
  • If you can't access the meter due to medical grounds then ask to be put on the priority list, this means an engineer will visit and take readings for you. We can help you get this relocated

If you don't know who supplies your energy you can call:

  • Gas: 0870 608 1524
  • Electric: 0800 029 4285  
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