‚Äč

Coronavirus information

Contact us

Close allOpen all

Civic Office address, opening hours and map

Main Office

Opening hours

  • Monday to Friday: 9am - 5pm (closed Wednesdays for Council Tax & Housing Benefit enquiries)
  • Saturday and Sunday: Closed
  • Bank holidays: Closed

General enquiries

Adult Social Care

Building Control

0118 937 2449

Child Protection

Council House Repairs

0800 318 296 (0118 937 3757 from a mobile)

Council Tax and Business Rates

0118 937 3727

Customer care

Our Customer Experience Strategy 2020 - 2024

What you can expect from us

We aim to:

  • Aim to have your service request or complaint resolved by the first person you contact
  • Give you one main telephone number to contact us
  • Aim to answer your call in 60 seconds
  • Aim to see you within 15 minutes of arriving at the Customer Hub
  • Respond to email within 24 hours
  • Respond to social media messages within 2 hours
  • Open our phone lines from 9 - 5 Monday to Friday
  • Investigate customer complaints within 15 days

We can arrange private meetings if necessary.

What we expect from you

You should:

  • tell us about any changes in your circumstances as soon as possible
  • treat our staff with dignity and respect

We have developed a pdf icon persistent complainants policy [56kb] to deal with people who make unreasonable demands on our services.

 

Electoral Registration

0118 937 3717

Environmental Health

0118 937 3787

Family Information Service

Highways/Street Cleaning

0118 937 3787

Housing Enquiries

0118 937 3757

Housing Benefit and Council Tax Support

0118 937 3707

Libraries

Opening hours vary -

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115

Licensing

0118 937 3762

Parking Services

0118 937 3767

Pest Control

0118 937 3787

Planning

0118 937 3787

Racial Harassment Hotline

0118 937 3787

Reading Play

Reading Sport and Leisure (RSL)

School Admissions

0118 937 3777

Waste and Recycling Collections

0118 937 3787

Switch To Normal Mode