Anyone with a new, continuous cough, a high temperature of a change in their sense of smell or taste should immediately self-isolate and order a test.
You need to get the test done in the first five days of having symptoms. Do not wait. Ask for the test as soon as you have symptoms.
As soon as you develop symptoms:
Contact the council via firstname.lastname@example.org or 0118 937 2707:
If you have symptoms, stay home and contact NHS Test and Trace to arrange testing at www.nhs.uk/ask-for-a-coronavirus-test or call 119. The phoneline will be open between 8am and 5pm on weekdays. Emails will be monitored between 8am and 5pm, 7 days a week.
The test involves taking a swab of the nose and the back of the throat. When you order a test, you will get information on the options available.
The different ways you can get tested are:
There is high demand for tests at the moment. There is more information at www.nhs.uk/contact-us/get-help-with-asking-for-a-coronavirus-test.
You should get your test results within 48 hours of a swab being taken, or within 72 hours for a home test.
If your test is positive you must complete the remainder of your 10 day self-isolation. Anyone in your household should also complete self-isolation for 10 days from when you started having symptoms. If your test is negative, you and other household members no longer need to isolate.
If you test positive for coronavirus, the NHS Test and Trace service will contact you by phone, text or email within 24 hours with instructions on how to share details of people you have been in close, recent contact with, and places you have visited.
It is important that you respond as soon as possible so that the other people can be contacted. You will be asked to do this on a secure website or by phone with an NHS contract tracer.
Find out more at www.gov.uk/guidance/nhs-test-and-trace-how-it-works
The information you give will be confidential and will only be used by NHS Test and Trace service to contain the virus. It will not be shared with other bodies.
Even if you have not self-isolated or obeyed social distancing, the information you give will not be shared.
Where possible, people who are self-isolating should not share a household with anyone who is clinically extremely vulnerable and is shielding. If you live with someone higher risk from coronavirus, try to arrange for them to stay with friends or family for 10 days.
If you have to stay in the same home together, read about how to avoid spreading coronavirus to people you live with – www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/how-to-avoid-spreading-coronavirus-to-people-you-live-with/
If you have been specifically asked to isolate by the Test and Trace service, the guidance is slightly different from above.
If you have been in close contact with someone who has tested positive:
The NHS Test and Trace service will provide a notification that can be used as evidence you have been told to self-isolate. If you are self-isolating because you have symptoms of coronavirus or live with someone who has symptoms, you can get an isolation note through NHS111 online.
is a local charity which links people who are isolated with a befriending volunteer. Normally, they support older people, but they recognise that some younger people may need help to combat loneliness at this time. Call 0118 9567 000 and press option 2.
Text messages will come from the NHS. Calls will come from 0300 0135000.
The NHS Test and Trace service will not:
If you do not wish to talk over the phone, NHS Test and Trace service can offer to send an email or text instead inviting you to log into a web-based service.
In response to increasing infection rates Reading Bough Council are working with Public Health England to provide local contact tracing – an enhanced service to the National Test and Trace system, to help stop the spread of COVID-19.
If NHS Test and Trace are unable to make contact for 24 hours, the case is passed to the local authority to follow up. Local contact tracing increases the number people we can let know they have tested positive for COVID-19, which means they can take action to help stop the spread of the virus.
Local data and community knowledge are used for a more targeted approach and local intelligence can be gathered and used to act quickly if a breakout occurs.
The Council’s Customer Service Team will make calls to individuals who have tested positive for COVID-19 and who NHS Test and Trace have been unable to make contact with. Customer Service Advisors will run through a tracing questionnaire, signpost to support and help individuals identify who they have been in direct and close contact with. Direct contact is defined as; face to face contact, within one metre for one minute or longer. Close contact is defined as one to two metres distance for 15 minutes or more.
Our local contact tracing telephone service will operate seven days a week; Monday to Friday 9am to 5pm, Saturday and Sunday 10am to 1pm. Calls will come from a Reading number; 0118 937 3720, an outbound phone number only, if you receive a call from this number please answer. If you need to call the local contact tracing team back, ring Reading Borough Council’s general enquiries telephone number 0118 937 3787, Monday to Friday 9am to 5pm.
Local contact tracing data will be held in accordance with the Data Protection Act 2018, a data sharing agreement was signed between Public Health England and Reading Borough Council September 2020 by the Strategic Director of Public Health for Berkshire.