National lockdown restrictions now apply in Reading. More details on how restrictions will work.
Visit NHS UK for health and wellbeing advice on dealing with coronavirus (Covid-19) or Gov.uk for the government’s guidance on coronavirus.
We have closed most of our public buildings but will continue to run essential frontline services. Our priorities at this time are to:
If you need to contact us please do it online in the first instance, or by phone on 0118 937 3787 if it is an urgent welfare issue. We appreciate your patience as we deal with enquiries at this busy time. We will prioritise those in most urgent need of our help, and we will respond to everyone as soon as is possible.
We are asking people to sign-up now to join a list of response volunteers who can be called upon to support the activities of local organisations in their response to the coronavirus outbreak as required – Reading Voluntary Action – coronavirus volunteer sign-up information.
The government’s advice on coronavirus will change regularly. Please check back here for the latest council service information.
Face-to-face visits are being limited to essential only. We are making phone and virtual assessments where necessary and viable.
Strathey Close Day Centre is open with restrictions.
Whitley Wood Respite Service is running with limited capacity.
Maple Day Centre closed until further notice.
Nursing homes – please contact nursing homes directly for their policies and guidance.
Some of the adult care forums have moved to online meetings and members have been contacted with information on how to join. If you would like to join a forum or if you need IT support to do so, please contact us at firstname.lastname@example.org or on 07811 026070.
Please be advised that as a result of the closure of the Civic Office in line with the social distancing advice from the government, we are changing the way we are delivering our service. Therefore please be aware of the following:
The Rent Guarantee Scheme is offering many of our usual services, although some may be delivered in a different way to normal. Please be aware that we will be asking screening questions before arranging face to face appointments.
RGS viewings and signups will no longer be taking place, unless there are exceptional circumstances. However, we will continue to support existing RGS landlords at this time. Please email the team on email@example.com if you have any queries.
The planning service is still operating. However, staff are now entirely home-based, and this has had some implications for the way that the service is running.
General enquiries should be made through the council’s contact centre as normal. In order to ensure that you receive a response, please provide an email address.
Case officers will be available to contact by email, and this is the preferred method of contact. General email addresses for other parts of the service such as Planning Policy and Natural Environment will continue to be used. Planning enforcement enquiries should be made through the website.
Planning, enforcement or natural environment officers will not be able to undertake site visits until further notice. Applicants should please provide comprehensive photographs of the outside and inside of a property and/or relevant views out. Some applications will not be able to be considered at this time, and the Council is currently considering how this should be approached.
The preferred method of submission is via the Planning Portal. Applications submitted by hard copy will experience delay in processing.
Whilst we are operating in this manner, for any consultations on planning applications that have not yet commenced, only consultation responses sent electronically, either by email or submitted online, will be accepted.
The planning section will not be able to print and send site notices at the current time.
Officers of the planning service will not be conducting face-to-face meetings until further notice. Officers are contactable over email or by phone. Pre-application enquiries for a scoping meeting will need to be delayed in most cases.
We are unable to hold marriage or civil partnership ceremonies until further notice.
We will be contacting affected customers as soon as possible to advise.
As we do not know at this stage how long the restrictions will last, we are not able to offer rebooking or take any new bookings at this time, to avoid any further cancellations and disappointment. However, those customers whose ceremonies have had to be cancelled will of course be prioritised when we are able to reopen for bookings.
Please check this website regularly for updates.
In line with government advice, Reading Registration Service remains open, and we are able to continue registering births at this time.
To book an appointment, please book online or contact us on 0118 9373533. Appointments are held at the Civic Offices on Bridge Street, Reading RG1 2LU.
We are aware that appointments are booking up well in advance, so are currently working to increase our availability. Please check back later if you cannot find a date to suit your needs.
We hope to be able to resume citizenship ceremonies on an individual basis from January 2021, and will contact customers individually once we are able to offer them a date.
Please be advised that the Home office is experiencing significant delays with regards to issuing Naturalisation Certificate to Local Authorities. We are unable to pinpoint an exact timescale as to when your invitation is likely to be sent out. Please be assured we will send you the invitation for the Ceremony as soon as the Home Office issues the Certificate. Any queries, please contact Home Office on 0300 123 2241
Due to the latest government update regarding national lockdown, we are no longer making appointments for families to collect cremated remains or make payment at the Crematorium.
The office is manned but closed to the public. Enquiries can still be made via telephone 0118 378 2200 or email firstname.lastname@example.org for the following purposes:
The Crematorium and Cemetery grounds are still open to the public.
The numbers attending funerals remains the same (30), however, for the scattering of ashes the maximum number of attendees is 6.
Please wash your hands before putting your bins out and clean your bin handles before bringing the bin back in.
Waste collections will start from 6am each day rather than 7am until further notice.
Both recycling centres – Island Road, Reading and Longshot Lane, Bracknell – are open by appointment only. You can book up to 7 days in advance. To make a booking please use the Click &Tip service.
Bottle and clothing banks – due to increased demand we are increasing collections from the banks. If the banks are too full to use, please take your recycling home and try again when the banks have been emptied.
All our leisure centres, sports courts, tennis courts and outdoor gyms are temporarily closed.
Allotments remain open but we are reducing the allotment maintenance service – grass cutting, waste removal and general maintenance. We will still carry out emergency repairs.
Reading Museum is temporarily closed.
Berkshire Archaeology site visits are suspended but the service remains operational.
The BRO will close to public visitors.
Reading Town Hall will continue to facilitate the operation of the Coroners Service.
The Pantry remains closed.
South Street and the Hexagon are closed.
Venues are able to run for non-public performance, rehearsals and training.
The decision has been taken to suspend regular councillor ward surgeries until further notice.
Your ward councillors remain contactable and you can still reach them by phone or by email. Councillor contact information.
For further information on how the courts and tribunals are planning and preparing for COVID 19 see the latest guidance:
Council officials are currently unable to sign Proof of Life Certificates for residents who need this for the continued payment of their overseas pensions. This service has been suspended while the Civic Offices are not open to the public, and the staff who usually certify this documentation are working from home. Please consult the embassy or consulate of the country paying your pension for further advice.
Infection rates are rising national and locally. Keep up to date with what is happening in Reading at www.berkshirepublichealth.co.uk.