Visit NHS UK for health and wellbeing advice on dealing with coronavirus (Covid-19) or Gov.uk for the government’s guidance on coronavirus.
We have closed most of our public buildings but will continue to run essential frontline services. Our priorities at this time are to:
If you need to contact us please do it online in the first instance, or by phone on 0118 937 3787 if it is an urgent welfare issue. We appreciate your patience as we deal with enquiries at this busy time. We will prioritise those in most urgent need of our help, and we will respond to everyone as soon as is possible.
The government’s advice on coronavirus will change regularly. Please check back here for the latest council service information.
Face-to-face visits are being limited to essential only. We are making phone and virtual assessments where necessary and viable.
Strathy Close Day Centre is open with restrictions.
Whitley Wood Respite Service is running with limited capacity.
Maple Day Centre closed until further notice.
Nursing homes – please contact nursing homes directly for their policies and guidance.
Some of the adult care forums have moved to online meetings and members have been contacted with information on how to join. If you would like to join a forum or if you need IT support to do so, please contact us at firstname.lastname@example.org or on 07811 026070.
Please be advised that as a result of the closure of the Civic Office in line with the social distancing advice from the government, we are changing the way we are delivering our service. Therefore please be aware of the following:
The Rent Guarantee Scheme is offering many of our usual services, although some may be delivered in a different way to normal. Please be aware that we will be asking screening questions before arranging face to face appointments.
RGS viewings and signups will no longer be taking place, unless there are exceptional circumstances. However, we will continue to support existing RGS landlords at this time. Please email the team on email@example.com if you have any queries.
The planning service is still operating. However, staff are now entirely home-based, and this has had some implications for the way that the service is running.
General enquiries should be made through the council’s contact centre as normal. In order to ensure that you receive a response, please provide an email address.
Case officers will be available to contact by email, and this is the preferred method of contact. General email addresses for other parts of the service such as Planning Policy and Natural Environment will continue to be used. Planning enforcement enquiries should be made through the website.
Planning, enforcement or natural environment officers will not be able to undertake site visits until further notice. Applicants should please provide comprehensive photographs of the outside and inside of a property and/or relevant views out. Some applications will not be able to be considered at this time, and the Council is currently considering how this should be approached.
The preferred method of submission is via the Planning Portal. Applications submitted by hard copy will experience delay in processing.
Whilst we are operating in this manner, for any consultations on planning applications that have not yet commenced, only consultation responses sent electronically, either by email or submitted online, will be accepted.
The planning section will not be able to print and send site notices at the current time.
Officers of the planning service will not be conducting face-to-face meetings until further notice. Officers are contactable over email or by phone. Pre-application enquiries for a scoping meeting will need to be delayed in most cases.
New ceremony and notice of marriage/civil partnership bookings are now open.
From 29th March we are permitted to hold ceremonies with up to 6 people in attendance (including the couple).
We are in the process of contacting customers whose ceremonies and appointments were cancelled.
Please continue to check this website regularly for updates.
In line with government advice, Reading Registration Service remains open, and we are able to continue registering births at this time.
To book an appointment, please book online or contact us on 0118 9373533. Appointments are held at the Civic Offices on Bridge Street, Reading RG1 2LU.
We are aware that appointments are booking up well in advance, so are currently working to increase our availability. Please check back later if you cannot find a date to suit your needs.
We are currently offering virtual citizenship ceremonies to customers whose naturalisation certificate we have received from the Home Office.
Please note we will contact you to invite you to book once we have received your certificate. Please do not call us unless you have received a letter from Reading Register Office.
Appointments are offered in the order we receive certificates. If you would like an urgent citizenship ceremony but have not yet received an invitation from us, you may contact us to pay for a private virtual ceremony at a cost of £115.
Any queries, please contact Home Office on 0300 123 2241.
As of Monday 12th April 2021, the Cemetery Office is open to the public. We ask that masks be worn and that a maximum of two visitors are in Reception at one time to adhere to Social distancing regulations.
The maximum number of attendees for a full burial is 30 but scattering of ashes has been reduced to 6. You can find a full list of service disruptions at the cemeteries and crematorium here.
Please wash your hands before putting your bins out and clean your bin handles before bringing the bin back in.
Waste collections will start from 6am each day rather than 7am until further notice.
Both recycling centres – Island Road, Reading and Longshot Lane, Bracknell – are open by appointment only. You can book up to 7 days in advance. To make a booking please use the Click &Tip service.
Bottle and clothing banks – due to increased demand we are increasing collections from the banks. If the banks are too full to use, please take your recycling home and try again when the banks have been emptied.
Allotments remain open but we are reducing the allotment maintenance service – grass cutting, waste removal and general maintenance. We will still carry out emergency repairs.
Reading Museum is set to reopen from Tuesday 18 May.
Berkshire Archaeology site visits are suspended but the service remains operational.
The BRO will close to public visitors.
Reading Town Hall will continue to facilitate the operation of the Coroners Service.
The Pantry remains closed.
South Street and the Hexagon are closed.
The Hexagon will reopen with the show ‘On Track on Friday 28 May.
Venues are able to run for non-public performance, rehearsals and training.
From 12 April, in line with national safety guidelines we will be reopening a small number of community sites in Reading and extending the range of use within some buildings that were previously opened. Community facilities reopening.
The decision has been taken to suspend regular councillor ward surgeries until further notice.
Your ward councillors remain contactable and you can still reach them by phone or by email. Councillor contact information.
For further information on how the courts and tribunals are planning and preparing for COVID 19 see the latest guidance:
Council officials are currently unable to sign Proof of Life Certificates for residents who need this for the continued payment of their overseas pensions. This service has been suspended while the Civic Offices are not open to the public, and the staff who usually certify this documentation are working from home. Please consult the embassy or consulate of the country paying your pension for further advice.
Infection rates are rising national and locally. Keep up to date with what is happening in Reading at www.berkshirepublichealth.co.uk.