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In Autumn 2020, Opinion Research Services (ORS) were commissioned by the Council to undertake a representative sample survey of 1,000 residents via telephone. The purpose of the survey was to gauge levels of satisfaction with the local area, the Council and the services it provides.
When compared to our citizens panel survey of 2018, the results are very positive (although comparisons should be made with caution due to the different methodology used in 2018). However, the results are slightly lower than those from the Local Government Association (LGA) national survey, as they often are for more urban areas:
The things that respondents thought are most in need of improving are:
The results have been considered in the development of the Council’s Corporate Plan for 2021/22.
Road and pavement repairs again came out as the highest priority area in terms of needing to be improved – 47% of responses, compared to 58% in 2018, which indicates an improvement in the period which correlates to the Council’s investment in highways infrastructure. The Council has committed to invest £14.5m in the Council’s local highways infrastructure (including bridges) over the period 2021/22-2023/24 to continue to address this resident priority.
We’re refreshing our Community Safety Strategy and introducing a new Housing Strategy that outlines plans to improve access to good quality housing they can afford, within a thriving neighbourhood.
Our Local Transport Plan outlines investments in walking and cycling initiatives, public transport, and electric vehicle infrastructure that will make it easier for residents to make healthy choices, and feel the benefits of clean, green neighbourhoods.