Contact us

Main office

• Civic Offices, Bridge Street, Reading, RG1 2LU
• Civic Offices location on a Google map

Opening hours

• Monday to Friday: Closed
• Saturday and Sunday: Closed
• Bank holidays: Closed

• It’s easier, faster and cheaper to search this website to answer your question
• 0118 937 3787 (out-of-hours emergencies: 0118 937 3737)

Covid-19

Contact the council via cv19notifications@reading.gov.uk or 0118 937 2707:

• if you have been contacted about being a COVID-19 case or contact, and are not sure what to do
• if you think there are cases in your workplace, school, organisation or other setting
• if you have concerns about a business or premises not following COVID-19 guidance

If you have symptoms, stay home and contact NHS Test and Trace to arrange testing. Alternatively, call 119. The phoneline will be open between 8am and 5pm on weekdays. Emails will be monitored between 8am and 5pm, 7 days a week.

Find more information on Coronavirus here.

• Information about adult social care
• 0118 937 3747 (01344 786 543 out-of-hours emergencies only)

0118 937 2449

• Children and education
• 0118 937 3641 (01344 786 543 out-of-hours emergencies only)

0800 318 296 (0118 937 3757 from a mobile)

0118 937 3727

What you can expect from us

We aim to:

• answer telephone calls within one minute (in office hours)
• see you within 15 minutes of arriving in reception
• acknowledge social media messages within ten working days
• resolve your complaint/request with your first contact – if possible
• respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

• tell us about any changes in your circumstances as soon as possible
• treat our staff with dignity and respect

We have developed a persistent complainants policy  to deal with people who make unreasonable demands on our services.

Full details of our customer care commitment

0118 937 3717

0118 937 3787

• Information about the family information service
• 0118 937 3777

0118 937 3787

0118 937 3757

0118 937 3707

Opening hours vary – full branch information

Central Library: 0118 9015950
Caversham Library: 0118 9015103
Battle Library: 0118 9015100
Tilehurst Library: 0118 9015112
Palmer Park Library: 0118 9015106
Southcote Library: 0118 9015109
Whitley Library: 0118 9015115

0118 937 3762

0118 937 3767

0118 937 3787

0118 937 3787

0118 937 3787

0118 937 2632

reading.play@reading.gov.uk

rsl.enquiries@reading.gov.uk

0118 937 3777

0118 937 3787