Please do not light bonfires at this time to protect the respiratory health of the vulnerable and to avoid an unnecessary burden on the NHS. We appreciate your support in this, especially as we have paused garden waste collections until we are able to start collecting again.

Coronavirus (COVID-19) local information and advice:

Advice and how our services are affected

One Reading Community Hub Support

Advice for business

Garden waste service

Due to staff shortages in relation to the coronavirus (Covid-19) outbreak, we have suspended garden waste collections with immediate effect. This will allow us to focus on providing our priority collection services.

FAQs

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Can I renew my garden waste subscription?

Sorry, no. We have suspended subscription renewals until further notice.

Why are you suspending the garden waste service?

The council has a statutory duty to provide the collection of residual and recyclable waste, and a clinical/healthcare waste collection if requested. These services are our priority services. Unfortunately garden waste collections are an optional service that the council provides.

Due to staff shortages in relation to the coronavirus (Covid-19) outbreak, we have had to make the decision to suspend garden waste collections with immediate effect. This will allow us to focus on providing our priority collection services.

Can I have a refund for garden waste?

Sorry, no. If you have renewed your subscription already, we will begin your new subscription from the date garden waste collections start again. This means you will still receive a full year of collections.  

Our staff are focused on providing key and essential services and we will not have the resource to carry out refunds. The service 'Terms and Conditions' state that the cost of the service is non-refundable. Although you will miss collections while the service is suspended, the number of collections to which you have subscribed will remain the same and your contract end will be changed to reflect this.

When will garden waste collections start again?

Unfortunately due to the current circumstances, and the uncertainty of when staffing levels will increase, we are unable to give a date when collections will resume, but will publish this on our website, and social media.

How else can I dispose of garden waste?

Please consider storing garden waste at home or making a compost heap. Smallmead Recycling Centre, Island Road (the tip) is now closed. If it is not essential to carry out tasks in your garden at the moment please consider postponing them until the normal service is resumed. For information on composting containers please visit www.getcomposting.com

How do I compost?

You can compost your garden waste at home. Visit http://www.getcomposting.com for information and advice. You don't have to buy a compost bin but special offers are available at http://www.re3.getcomposting.com.

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