Garden waste service

Sign up or renew the Garden Waste Collection Service

Our garden waste collection service restarted on Monday 27th April.

We collect green bins and reusable bags from households every two weeks except for a 2 week period at Christmas.

View your collection dates and download an individual collection calendar at  my.reading.gov.uk.

Cost of garden waste collection

  • Green bins - £60 per year (£45 for households that receive Council Tax Support)
  • Green bags - £20 per year (£15 for households that receive Council Tax Support)

We will collect a maximum of 2 containers per property. The charge covers the collection of both containers.

Due to high demand, we are currently only able to deliver one garden waste bin per new customer. You can still request two bins and we will deliver your second bin as soon as we are able to. We are also unable to deliver additional garden waste bins to existing customers at this time. Please accept our apologies for any inconvenience caused.

If you don't already have a green bin or bag, there will be a one off additional for the supply of the green bin (£51.10) or bag (£11.35).

Please see our Terms and Conditions for further information.

Changes to the Garden Waste Collection Service

  • The subscription period will no longer run from 1 April to 31 March each year. The subscription period will run for 12 months from the date payment is made.
  • You can renew your garden waste subscription up to 6 weeks in advance of your renewal date. Your new 12-month subscription will start from the date your current subscription ends.
  • Any renewal payments that have been received before 26th April 2020 will mean that the new subscription period will begin on 27th April 2020.
  • For new garden waste subscriptions or renewal payments made after the 26th April, the subscription period will run for 12 months from the date payment is made. The property will then appear on the relevant collection schedule from the following day.
  • We will no longer be offering quarterly pro-rata prices for residents wishing to join part way through the subscription period. The 12-month subscription will commence from the date payment is made.
  • We will no longer be posting stickers to residents to put on their garden waste bins. The crew have a list of all properties who have paid for the service and will place a sticker on your bin. You can view your collection dates and download an individual collection calendar at my.reading.gov.uk.

Find information about what you can put in your garden waste bin or bag.

You can also take garden waste to the recycling centre free of charge.

FAQs

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How do I order an additional or replacement green bin or bag?

You can order an additional or replacement bin (£51.10) or bag (£11.35) here. The price of the green bin includes a £15 delivery fee. We will collect a maximum of 2 garden waste containers per property.

Due to high demand, we are currently unable to deliver additional garden waste bins. Please accept our apologies for any inconvenience caused.

What if my green bin collection is missed?

Report a missed bin

If your collection is missed, you must report it before midnight the following working day.

Freezing weather causes green waste to get stuck in overfull bins. This sometimes preventing us from emptying them. You can help by:

  • loosening the waste before the collection time
  • not overfilling or tightly packing the contents of your bin
  • keeping the lid closed to stop moisture building up.

If you can keep the garden bin in a garage or shed, this will reduce the chances of the contents freezing.

How do I leave the service?

You can request to opt out of the service at any time. No refund will be payable.

Can food waste go into the garden waste bins?

No, the green bins are only for garden waste such as leaves, twigs, grass cuttings and dead flowers. The composting facility where the contents of the green bins are taken can only process garden waste. Check what goes in each bin

If you would like to recycle your fruit and vegetable peelings, you can purchase a reduced price home compost bin

What happens to my garden waste?

Our garden waste is treated at a licensed composting facility. It is processed into compost in long heaps called windrows. The finished product meets the UK standards (PAS100) and can be used as compost on farms (30mm) and in gardens (10mm).The garden version, re3grow, is available for residents to purchase during spring and summer months at re3 recycling centres.

Leaves from other peoples' or council-owned trees can fall onto my property - can I get these collected for free?

We are unable to offer free collections or free garden waste bins or bags.

How do I compost?

You can compost your garden waste at home. Visit http://www.getcomposting.com for information and advice. You don't have to buy a compost bin but special offers are available at http://www.re3.getcomposting.com.

Garden waste collection service - Terms and Conditions

1. Service

1.1 The green waste collection service is undertaken 50 weeks of the year for households that maintain their own gardens. The service is suspended for 2 weeks after the last Friday before Christmas. RBC reserves the right to alter collections if required provided adequate notice is given to householders.

1.2 The collections are fortnightly on an allocated day (except for bank holidays)

1.3 The service is for a 12 month period commencing on the date of your payment.

1.4 Residents are required to purchase garden waste containers for their property from the Council.

1.5 The collection scheme is for domestic properties only. Commercial properties and activities are excluded from the scheme.

1.6 Council officers will verify whether green bins or bags have been purchased for a property (or if the Council has received notification of moving house) before allowing the property to join the scheme.

2. Payment

2.1 There is an annual non-refundable collection charge of £60 per annum for a maximum of two garden waste bins and £20 for a maximum of two garden waste bags. The collection of one garden waste bin plus one garden waste bag will be charged at £60 per annum.

2.2 Reduced charges are available to residents in receipt of Council Tax Support.

2.3 Payment is required annually in advance. Failure to pay the full annual charge for the service will automatically result in the service ending without notice.

2.4 Payment can be made online or via telephone by debit or credit card.

2.5 The garden waste charges will be reviewed annually.

2.6 No refunds will be issued if a resident moves out of the borough or if they stop using the service part way through the collection year.

2.7 The resident has 14 working days from receipt of payment to notify the Council that they wish to cancel the service and will receive a full refund.

2.8 These terms and conditions do not affect the resident's statutory rights.

3. Green Waste Collection

3.1 Upon receipt of payment of the garden waste annual charge, the Council will stick a sticker onto the resident's bin. Green waste bins may not be collected unless they have a sticker provided by the Council in place. Failure to display the correct sticker may result in the bin or bag not being emptied.

3.2 All garden waste material must be placed loose in the containers, no plastic bags of any kind may be placed in them, and the lid must be closed for safety reasons. Extra waste presented at the side of or on top of garden waste bins and bags will not be collected.

3.3 If the garden waste is too compacted and will not come out of the garden waste bin or bag when tipped, it will be the resident's responsibility to loosen and/or remove the waste before the next scheduled collection.

3.4 Green garden waste bins which are too heavy for the crew or the collection vehicle to handle will not be emptied and will need to be lightened by the resident before the next collection.

3.5 Garden waste bins or bags containing items other than those stated at www.reading.gov.uk/recycling will not be emptied.

3.6 We reserve the right to refuse to collect green waste bins.

3.7 The council accepts no liability for bins/sacks used for any other purpose other than for the collection of garden waste. Residents use the garden waste bins/bags at their own risk.

3.8 Garden waste bins or bags containing food waste (including fruit and vegetables from your garden) will not be emptied. It is the resident's responsibility to remove the incorrect items and present the bin or bag for the next scheduled collection.

3.9 Garden waste bins/bags must be presented at the curtilage of the property with the handles facing the road and away from the other grey and red bins by 7am on the morning of collection and returned to your property after collection. The Council will not return to properties that have not presented their garden waste containers on the correct day and time until the next scheduled collection day.

3.10 Residents are responsible for ensuring that there are no parked cars belonging to their household or visitors which impede access for waste collection vehicles on collection day. If bins cannot be collected on the due day they will not be emptied until the next collection.

Only containers that have been genuinely missed by the collection crew will be returned to before the next scheduled collection. Containers which have not been presented by the stipulated time will not be returned to. Missed bin reports will be verified by the crew records.

3.11 We offer assisted collections to households with elderly and/or infirm residents who do not have an able bodied person in the household to present the bins at the kerbside.

3.12 During cold spells, garden waste may freeze and prevent the Council from emptying the contents of your bin or bag. It may not be possible to fully empty your bin or bag until the next scheduled collection day when temperatures have risen. During periods of extreme/adverse weather the Council reserves the right to suspend collections. No subscription money will be refunded. Notice of this will be posted on our website.

3.13 It is the resident's responsibility for replacing lost, stolen or damaged garden waste bins or bags with the exception of any garden waste bins or bags which are lost or damaged as a result of the collection. These will be replaced free of charge.

3.14 The Council reserves the right to amend the collection frequency and time of collections at any time and for any reason.

3.15 The Council will not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock-outs, accidents, war, fire, extreme weather conditions or breakdown of plant or machinery.

4. Variation of Terms

4.1 We reserve the right to change these terms and conditions at any time and without notification.

5. Data Protection

5.1 We will process your personal data in accordance with the Data Protection Act 1998. We will not share your personal data with third parties without your permission. The data you provide in order to receive a chargeable garden waste service will be kept secure in the council's databases and may be used.

5.2 We will only use the personal details you have provided for this service to contact you by letter, telephone, text messages, or email for matters related to the garden waste service and to inform you of any similar service provided by the council that may be of interest to you.

5.3 You may tell us at any time if you don't want to receive marketing communications from us by writing to us providing your full name and address.

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