Homeless or at risk of losing your home

There is a high demand for all types of accommodation in Reading.

Contact us immediately if you think you are at risk of being made homeless. The sooner you contact the Homeless Prevention Service the more likely we will be able to help.

Please contact us using the link above, by emailing  housing.advice@reading.gov.uk, or by calling us on 01189 37 2165. Please note our phone lines are very busy.  If you don’t have access to a phone or email (or if you need a safe space) you can attend the Civic Offices from 9am to 5pm, Monday to Friday.

If you have an emergency out-of-hours, call us on 01344 351 999 (5pm-9am on weekdays and over weekends).

A Housing Advice Support Officer will carry out a 10 to 20 minute assessment to understand your situation and collect your basic information. The officer you meet may be able to resolve your query there and then however it is likely that they will refer your case to another officer for a full assessment. Your case will be allocated to either:

  • a Homeless Prevention Officer if you are threatened with homelessness within 56 days or are immediately homeless
  • or a Homeless Resolution and Enablement Officer if you are still in accommodation but you are worried about becoming homeless in the future

Homeless Prevention Officers will work with you if you are at risk of homelessness or are already homeless. They will carry out a full assessment of your needs and will develop with you a Personalised Housing Plan.

The Homeless Resolution and Enablement Officers will work with households who may be displaying triggers or signs of future homelessness to prevent homelessness from occurring. They will work closely with partner agencies and develop ways to increase homelessness prevention.

An appointment will be made with the appropriate officer and you will be advised of the documents and information that you will need to bring with you to this appointment.

Rough sleeping

Information and support for people sleeping on the street.