Housing Online – How to register

Due to implementation of a new IT system, from Tuesday 7 May 2024 you will need to register for a new account with Housing Online.

To register for a Housing Online account, you will be one of the following:

  • new applicant (no current applications)
  • current tenant (the tenancy is in your name)
  • existing Homechoice at Reading applicant (the application is in your name)
  • former tenant (the former tenancy is in your name)

What is Housing Online?

Housing Online is a platform for Reading Borough Council tenants and Housing Register applicants that helps simplify the process of managing housing related tasks. By creating an account, you will be able to manage your rent payments, submit forms, track applications, submit documents easily and bid for available properties.

How to register

Visit the Housing Online website and select the ‘Register’ button that’s applicable to you.

In order to complete the registration form, you will need to:

  • Provide and verify a valid email address
  • Create a password
  • Provide your name, address and a contact number
  • Enter a memorable question and date for secure authentication
  • Provide a reference number – you can use any of the following:

Tenancy reference number
If you are a tenant, you will find this reference number on your tenancy paperwork.

Payment reference number
This is the number you use to make rent or sundry account payments.

Homechoice Personal Identification Number (PIN)
This number is detailed on Homechoice correspondence and used as the reference number to log in to bid.

Homechoice application reference number
If you are unsure of your Homechoice application reference number, you can contact us to confirm this number by calling 0118 937 3787.

Last updated on 07/05/2024