The Civic Offices, on Bridge Street, will be shut to the public from 5pm on Wednesday 23 December 2020 and will re-open again to the public at 9am on Monday 4 January 2021 by appointment only. The Call Centre will also be closed during the same period.
If members of the public need to contact the Council outside of opening hours, they can call the normal out of hours number for any emergencies on 0118 937 3737.
If you need a helping hand to get through the Covid crisis, the One Reading Community Hub is here. If you are struggling to cope, you can contact the Hub for help with being signposted to get urgent food or other issues such as debt, loneliness, stress and anxiety.
The One Reading Community Hub with be running a reduced service and will be open from 9am to 1pm by telephone on:
The Adult Social Care department will be running a reduced service over the Christmas period. This will be to support individuals who require urgent assistance on the 24, 29, 30 and 31 of December, with normal services in place again from Monday 4 January. There will be no service on 25 and 28 December and 1 January.
The out of hours service will be running as normal, which covers outside normal office hours, weekends and bank holidays. People can call 01344 786543.
Brighter Futures for Children (the council-owned company created to provide Children’s Services for Reading) will be running a reduced service over the Christmas period. In order to support children, young people and their families who require urgent assistance, the service will be running on 24, 29, 30 and 31 December. Normal services will be in place again from 4 January.
The out of hours service will be running as normal, which covers outside normal office hours, weekends and bank holidays. People can call 0118 937 3641.
Leisure centres are closed due to Tier 4 restrictions.
All libraries will be closed from 22 December and will reopen on 4 January 2021.
No appointments will be available, answerphone message and service social media/webpages will reflect this. Phone calls will not be answered for the entire period other than by recorded message - the 24/7.
Reading Libraries’ ebook and emagazine service will remain available.
The Museum is closed due to Tier 4 restrictions.
The Berkshire Record Office is closed due to Tier 4 restrictions.
The Register office will be open by appointment only on Thursday 24 of December as well as on the 29, 30 and 31 of December 2020. It will be closed on Christmas Day, Boxing Day and New Year’s Day. Appointments can be made anytime online or call 0118 937 3533.
If you need to arrange a funeral quickly and it is for religious reason, the funeral director or a council approved Licensee will normally liaise with the Register Office and Henley Road Cemetery outside of normal working hours.
The cemetery grounds will be open every day from 9am to 5pm, however, the office and chapels will open for cremation and burial services as follows:
The Recycling Centre on Island Road is open during the holiday period, except for Christmas Day, Boxing Day and New Year’s Day. To visit you must book a time slot.
As usual, bin collection days will change over the Christmas and New Year period. Check your bin collection calendar.
On the first collection after Christmas people can leave out an extra bag of rubbish next to their grey bin, and any extra recycling can be left in a cardboard box next to their red bin or box. Residents are asked to please try to keep any extra recycling put out dry, it helps the Council recycle it more easily.
Garden waste collections due on Friday 25 December will take place on Tuesday 29 December. The Garden Waste Service will then be suspended until week commencing 11 January when collections will take place one day later than your normal collection day.
Over the Christmas period, we all generate an additional 30% more waste. 70% of this can be recycled. People are being urged to recycle as much as possible.
This year, residents can recycle even more… Christmas cards, wrapping paper, cardboard boxes, clean foil and foil trays, tetra paks, plastic tubs and trays in addition to plastic bottles can go in your red bins. Please put your recycling in your bin or box loose, and not in plastic bags.
Please take your glass bottles and jars to the many bottle banks around Reading to be recycled into glass products, and in some cases house insulation or astro turf. Residents can download the free re3cyclopedia app to check for recyclable items or to find their nearest glass banks and can view their collection days.
Make room for your new presents including clothes and toys by donating old gifts to your local charity shop, extend their life, it could be just the thing that someone else is looking for. Please remember that all textiles and clothes that don’t make it to charity, should be put in the textile banks at your nearest textile recycling bank and NOT in your grey or red bins.
A full list of items you can and can’t recycle – and where you can do it – can be found at www.reading.gov.uk/recycling
Christmas Tree recycling sites open on 4 January and stay open until 15 January 2021. They will be in car parks at the following locations:
The trees will be chipped by the Council and used in a range of landscaping schemes across the Borough. Residents are being advised not to be alarmed if they see piles of trees as it takes a few days to get round to each location.