01 – Parking on single or double yellow lines

If you wish to challenge this penalty charge notice (PCN) you must select one of the reasons below.

I have a Blue Badge

If you have a valid Blue Badge, we may consider your challenge if the badge:

  • had fallen down
  • was closed
  • was face down
  • was not put on display.

You will need to provide a copy of both the front side and the rear photo side of the badge. Make sure the details on the badge are clearly visible.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I was loading or unloading

We will reconsider your case if you provide us with more information.

Depending on what you were loading or unloading, we may need to see a delivery note, a receipt or invoice for goods, or a job sheet.

Among other things, we will check that what you were doing counts as loading or unloading and that you only parked as long as necessary for the loading or unloading to take place.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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There were no parking spaces available

You are not allowed to stop or wait on yellow lines or in a restricted area.

If there were no parking spaces available, you should have found an alternative unrestricted place to park.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I was parked on the verge or footpath

Yellow lines run from the centre of the carriageway to the building line and include any adjacent footpath or verge.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I have a residents permit

There is no exemption to park on yellow lines if you have a residents permit.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

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There was no sign

If you were parked on a single yellow line and there was no sign, we may consider your challenge.

You will need to provide pictures of the street which shows that there are no signs.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Double yellow lines do not require a sign.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount

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I had a medical emergency

If you were involved in a medical emergency, we may consider your challenge.

You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now
My vehicle had broken down

We will reconsider your case if you upload a breakdown company report or a receipt or invoice for parts, removal or repair.

Among other things, we will check that:

  • the breakdown was unforeseeable rather than, for example, running out of fuel
  • the document is from a proper organisation
  • the vehicle was not left for longer than 24 hours before being removed
Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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I have been issued 2 PCNs

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention

You will need to provide:

  • your vehicle registration number
  • RG reference number printed on the PCN which was issued the second time

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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My vehicle has been cloned

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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The double or single yellow lines were faded or broken

Regulation 11 of the Traffic Signs Regulations and General Directions provides that it is not law that these lines must always be in a perfect condition. It is a question of fact and degree. Councils cannot realistically be expected to repaint the lines constantly or on every occasion that the road repairs or utility works affect the road of surface or create minor diversions.

The real issue is whether the state or quality of the lines at the time of parking makes it clear to the motorist that there is a restriction in place. Lines become worn and faded for several reasons, however, they remain enforceable if the motorist upon enquiry is obliged to say to themselves that despite the imperfection, it is clear that the yellow lines remains in place.

If you believe that the conditions of the lines were such that you were unaware you were parking on lines, we may consider your challenge.

You will need to provide:

  • Photographic evidence of the lines where your vehicle was parked when the Penalty Charge Notice (PCN) was issued. The photos must be in colour and clearly show the lines in question. Your photos must also clearly show the surrounding area to prove that this is the same location where your vehicle was parked.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now