12 – Parking without paying or without clearly displaying the relevant item (such as a permit or Pay & Display ticket) in a resident zone

If you had a valid pay and display ticket which had either fallen off or had turned face down, we may consider your challenge.

You will need to provide a copy of the front of the pay and display ticket with all the details clearly visible including the expiry date and time.

We will also review how many previous PCNs of yours we have cancelled through goodwill.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

If you have a valid Blue Badge, we may consider your challenge if the badge:

• had fallen down
• was closed
• was face down
• was not put on display.

You will need to provide a copy of both the front side and the rear photo side of the badge. Make sure the details on the badge are clearly visible.

Be ware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

We do not normally cancel a PCN for this reason.

Before giving a PCN, we allow time for a driver to buy a Pay & Display ticket from the machine. However, drivers are not allowed time to go and get change. It is up to drivers to make sure they have the right change before parking.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

By law you are given 10 minutes after your parking runs out, called a 'grace period', after the expiry of a pay and display ticket.

You are not allowed any time before purchasing a pay and display ticket. If you park in a pay and display bay, payment is due immediately.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

If the machine was not working, you can pay for your parking using a mobile phone. All our machines have instructions for cashless payments using Ringo. If another machine is available, you can also pay for your parking at this machine.

If you did not use Ringo to pay for your parking or you did not use a different machine in the location, you are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

We will reconsider your case if you provide us with more information.

Depending on what you were loading or unloading, we may need to see a delivery note, a receipt or invoice for goods, or a job sheet.

Among other things, we will check that what you were doing counts as loading or unloading and that you only parked as long as necessary for the loading or unloading to take place.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

If you were parked on a single yellow line and there was no sign, we may consider your challenge.

You will need to provide pictures of the street which shows that there are no signs.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Double yellow lines do not require a sign.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount

If you were involved in a medical emergency, we may consider your challenge.

You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

We do not normally cancel a PCN if a doctor's permit was displayed incorrectly or not displayed.

However, if you believe your permit was correctly displayed, we will reconsider your case if you upload it.

Among other things, we will check that the permit:

• was valid for the vehicle, date and place where you parked
• was displayed correctly (we will check our notes and photos)

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

We may consider your challenge if both Penalty Charge Notices (PCN) were:

• issued on the same day
• issued on the same street
• issued under the same contravention

You will need to provide:

• your vehicle registration number
• RG reference number printed on the PCN which was issued the second time

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

If you tried to pay for your virtual ticket using the Ringo cashless parking app and it wasn't working and you also tried to telephone and pay at the machine and you were still unable to pay, we may consider your challenge.

You will need to provide evidence that you tried to pay for your parking, for example, proof that you tried to telephone Ringo before the Penalty Charge Notice (PCN) was issued on that day. We can also run reports on the software and check faults with external suppliers on any given day.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

In bays where digital (electronic) permits can be used or where you can pay to park by phone or online, Civil Enforcement Officers check their handheld computers before issuing a PCN. However we may consider your challenge.

We will reconsider your case if you upload your resident's permit.

Among other things, we will check:

• that the permit was valid for the vehicle, date and place where you parked
• that the permit was actually displayed, even if incorrectly (we will check our notes and photos)
• how many previous PCNs of yours we have cancelled through goodwill

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

• a colour photo showing the make and model of the vehicle
• a colour photo showing the vehicle registration number of the vehicle
• a police crime reference number related to the cloning of your vehicle

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.