16 – Parked in a permit space or zone

If you have a valid residents parking permit which was not clearly displayed, we may consider your challenge.

You will need to provide a copy of your residents parking permit with all the details on the front of the permit clearly visible or a screenshot of your purchase from the Permit Smarti app.

We will also check how many previous PCNs of yours we have cancelled through goodwill.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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If you had a valid visitor or business scratch card which was not clearly displayed, we may consider your challenge.

You will need to provide a copy of the scratch card.

We will also check how many previous PCNs of yours we have cancelled through goodwill.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now

If you have a valid Blue Badge, we may consider your challenge if the badge:

• had fallen down
• was closed
• was face down
• was not put on display.

You will need to provide a copy of both the front side and the rear photo side of the badge. Make sure the details on the badge are clearly visible.

Be ware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

Pay now

We will reconsider your case if you provide us with more information.

Depending on what you were loading or unloading, we may need to see a delivery note, a receipt or invoice for goods, or a job sheet.

Among other things, we will check that what you were doing counts as loading or unloading and that you only parked as long as necessary for the loading or unloading to take place.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

Pay now

If you were parked on a single yellow line and there was no sign, we may consider your challenge.

You will need to provide pictures of the street which shows that there are no signs.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Double yellow lines do not require a sign.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount

Pay now

If you were involved in a medical emergency, we may consider your challenge.

You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now

We do not normally cancel a PCN if a doctor’s permit was displayed incorrectly or not displayed.

However, if you believe your permit was correctly displayed, we will reconsider your case if you upload it.

Among other things, we will check that the permit:

• was valid for the vehicle, date and place where you parked
• was displayed correctly (we will check our notes and photos)

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now

We may consider your challenge if both Penalty Charge Notices (PCN) were:

• issued on the same day
• issued on the same street
• issued under the same contravention

You will need to provide:

• your vehicle registration number
• RG reference number printed on the PCN which was issued the second time

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

• a colour photo showing the make and model of the vehicle
• a colour photo showing the vehicle registration number of the vehicle
• a police crime reference number related to the cloning of your vehicle

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now