34J – Driving down a bus lane

If you wish to challenge this penalty charge notice (PCN) you must select one of the reasons below.

I was accessing a property or road

If you were entering the bus lane to gain access to a property or road, we may consider your challenge.

However, you may not drive down and then turn to gain access, you must cross the bus lane at the closest and safest point near the property or road.

You will need to provide the address of the property you were accessing or the name of the road.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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I was picking up or dropping off a passenger

If you were picking up a passenger in a bus lane, we would expect the passenger to be ready and waiting at the kerb side. This will be visible on the video evidence used to issue your Penalty Charge Notice (PCN).

If you were dropping off a passenger in a bus lane, we expect you to stop next to the kerb side whilst the passenger leaves your vehicle and that when your passenger is safely on the pavement, you leave the bus lane when safe to do so. This will be visible on the video evidence used to issue your PCN.

If you wish to challenge your PCN, you will need to explain why you were stopped for the length of time that you were and why the CCTV footage did not show you picking up or dropping off a passenger.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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Bus lane restrictions are different where I am from

National standards apply to our signage, so drivers from other areas are not at a disadvantage.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I had a medical emergency

If you were involved in a medical emergency, we may consider your challenge.

You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now
My vehicle is a taxi

If you believe the signs at this location permitted you to use the bus lane, provide a copy of your licence, for it to be reviewed.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now
I did not see any restriction times

There are no restriction times on our bus lanes therefore you should assume they are enforced 24/7.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I have been issued 2 PCNs

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention

You will need to provide:

  • your vehicle registration number
  • RG reference number printed on the PCN which was issued the second time

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now
My vehicle is a minibus

If you believe that your vehicle is a minibus or you have a valid hackney carriage licence and are therefore allowed to operate in bus stops, we may consider your challenge.

A vehicle is classed as a minibus if:

  • the vehicle can carry between 9 and 16 passengers
  • you have a valid hackney carriage licence

You will need to provide proof that your vehicle is classed as a minibus. We require the following evidence:

  • a copy of your valid hackney carriage licence
  • a log book

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now
I have a Blue Badge

A Blue Badge does not provide an exemption.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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My vehicle has been cloned

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now