If you wish to challenge this penalty charge notice (PCN) you must select one of the reasons below.
If you were entering the bus lane to gain access to a property or road, we may consider your challenge.
However, you may not drive down and then turn to gain access, you must cross the bus lane at the closest and safest point near the property or road.
You will need to provide the address of the property you were accessing or the name of the road.
Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowIf you were picking up a passenger in a bus lane, we would expect the passenger to be ready and waiting at the kerb side. This will be visible on the video evidence used to issue your Penalty Charge Notice (PCN).
If you were dropping off a passenger in a bus lane, we expect you to stop next to the kerb side whilst the passenger leaves your vehicle and that when your passenger is safely on the pavement, you leave the bus lane when safe to do so. This will be visible on the video evidence used to issue your PCN.
If you wish to challenge your PCN, you will need to explain why you were stopped for the length of time that you were and why the CCTV footage did not show you picking up or dropping off a passenger.
Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowNational standards apply to our signage, so drivers from other areas are not at a disadvantage.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Pay nowIf you were involved in a medical emergency, we may consider your challenge.
You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowIf you believe the signs at this location permitted you to use the bus lane, provide a copy of your licence, for it to be reviewed.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowThere are no restriction times on our bus lanes therefore you should assume they are enforced 24/7.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Pay nowWe may consider your challenge if both Penalty Charge Notices (PCN) were:
You will need to provide:
Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowIf you believe that your vehicle is a minibus or you have a valid hackney carriage licence and are therefore allowed to operate in bus stops, we may consider your challenge.
A vehicle is classed as a minibus if:
You will need to provide proof that your vehicle is classed as a minibus. We require the following evidence:
Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay nowA Blue Badge does not provide an exemption.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Pay nowIf you think that your vehicle has been cloned, you must report this to the police as soon as possible.
We may consider your challenge.
You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:
Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Challenge the PCNAlternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.
Pay now