83 – Parked without clearly displaying a valid pay and display ticket (car park)

If you wish to challenge this penalty charge notice (PCN) you must select one of the reasons below.

I had a valid pay and display ticket

If you had a valid pay and display ticket which had either fallen off or was turned upside down, we may consider your challenge.

You will need to provide a copy of the front of the pay and display ticket with the details clearly visible including the expiry date and time.

We will also look at how many previous PCNs of yours we have cancelled through goodwill.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I have a Blue Badge

If you had a Blue Badge whilst parking in one of our car parks, unless stated on the parking charges tariff, you must buy a pay and display ticket and display this clearly in your car, we may consider your challenge.

If you had a valid pay and display ticket, you will need to provide a copy of the pay and display ticket showing the expiry date and time.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I had gone to get some change

You are required to have the correct change when parking in a pay and display bay.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

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I was not given 5 or 10 minutes

By law you are given 10 minutes after your parking runs out, called a 'grace period', after the expiry of a pay and display ticket.

You are not allowed any time before purchasing a pay and display ticket. If you park in a pay and display bay, payment is due immediately.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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The machine was not working

If the machine was not working, you can pay for your parking using a mobile phone. All our machines have instructions for cashless payments using Ringo. If another machine is available, you can also pay for your parking at this machine.

If you did not use Ringo to pay for your parking or you did not use a different machine in the location, you are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

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I had a medical emergency

If you were involved in a medical emergency, we may consider your challenge.

You will need to upload a document that provides further evidence of the emergency you were involved in for you or the passenger.

Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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I was loading or unloading

There is no exemption for loading or unloading whilst in a car park; you must have a valid pay and display ticket.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

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The Ringo cashless parking app was not working

If you tried to pay for your virtual ticket using the Ringo cashless parking app and it wasn't working and you also tried to telephone and pay at the machine and you were still unable to pay, we may consider your challenge.

You will need to provide evidence that you tried to pay for your parking, for example, proof that you tried to telephone Ringo before the Penalty Charge Notice (PCN) was issued on that day. We can also run reports on the software and check faults with external suppliers on any given day.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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I had a digital ticket or permit

If you have paid for a virtual ticket using Ringo and you were issued a Penalty Charge Notice (PCN), we may consider your challenge.

You will need to provide proof of your purchase for example, a screenshot of your purchase on the Ringo application or a payment receipt.

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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I have been issued 2 PCNs

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention

You will need to provide:

  • your vehicle registration number
  • RG reference number printed on the PCN which was issued the second time

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

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My vehicle has been cloned

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle

Be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Challenge the PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

Pay now