Repairs
Info
Please note: due to implementation of a new IT system, there is a temporary freeze applied to non-emergency repair requests. We are still responding to emergency repairs. Please make a note of any non-emergency repairs required, and report them to us once the full service is reinstated on Friday 10 May 2024. Thank you for your understanding and patience whilst we make improvements to our system.
Report an emergency repair
Monday to Friday, 8am to 5pm: 0800 318 296 (freephone)
Out of hours – 0118 937 3737.
We are responsible for:
- the structure and outside of the building – this does not include the garden
- kitchen and bathroom fixtures
- electrical wiring, gas and water pipes and water heating equipment
- any communal areas in your home
If you have caused the problem, we will charge you for it.
Emergency repairs
Examples of emergency repairs include electrical, gas or water problems, or security issues such as broken alarms, doors, and windows – as well as those that mean there is a risk of harm to you and your family.
You can report an emergency by phone: Monday to Friday, 8am to 5pm – 0800 318296 (freephone) or outside of these hours – 0118 937 3737.
Damp and Condensation
Reducing condensation in your home
Asbestos
Asbestos is safe if you do not disturb it. Do not try to remove it yourself – contact us if you think you have unsafe asbestos in your home.
Asbestos: advice for council tenants
Right to repair
Secure tenants are entitled to have certain repairs carried out within a specific amount of time. You have a say in who carries out the work and could claim compensation if it is not completed on time. The repairs are outlined in your tenant’s handbook.
Data Privacy Notice for Housing Building Maintenance Functions
Last updated on 16/04/2024
Repairs