Home Care and Support Framework

Home Care and Support Framework (HCSF) Providers 2020-21

The following home care providers have met the Council’s quality standards and are contracted by the Council to provide domiciliary care to individuals whose care is funded by the Council.

ProviderTelephoneEmailHourly rateGold standard status*Dignity in Care standard status**Flag
A2 Dominion careservice@a2dominion.co.uk Yes Yes
Care 1st Homecare 0118 418 1012 berkshire@care-1st.co.uk £18.52 Yes
Caremark (Reading & West Berkshire) 0118 957 1155 rishi.dhot@caremark.co.uk £18.52 Yes Yes
Carewatch Thames Valley 0118 957 2844 tara.mair@carewatch.co.uk £18.52 Yes Yes
Radis Community Care 0118 986 7891 reading@radis.co.uk £18.52 Yes Yes
Royle Care  0118 957 7460 b.royle@roylecare.co.uk £18.52 Yes
Surecare0118 959 5288 enquiries@surecarereading.co.uk £18.52 Yes Yes
Total Health & Training Services 0118 987 2035 jumoke@totalhealthandtraining.co.uk£18.52 Yes
Absolute Care UK0118 986 6700 sue@abscare.co.uk £18.52 Yes
Allcaremhibberd@clececare.co.uk £18.52
Good Oaks Reading 0118 327 1160 reading@goodoakshomecare.co.uk £18.52
Kcare0118 956 9922 reading@kcarehealth.co.uk £18.52 Yes
My Homecare 0118 327 1430 laila@myhomecare.co.uk £18.52
Realcare+ 0118 983 9000 info@realcareworld.com £18.52
Spectrum Group Services0118 995 2475 prem@spectrumgs.uk £18.52
Superb Healthcare 0118 375 4194 / 0118 327 3746 info@superbhealthcare.co.uk £18.52
Sylviancare0118 327 3232 caremanager@sylviancare.co.uk £18.52
VJ Carers0118 986 8394 vjcarers@hotmail.com £18.52 Yes

Please note:

  • All of the above providers have met our expected quality standards. Some providers have met additional quality criteria and have achieved our Gold Standard status*.
  • The Reading Borough Council (RBC) rate displayed on the list is the agreed pro-rata hourly rate that RBC pays when directly purchasing home care services from the provider or when direct payments are being used. Providers may charge different rates to those purchasing their own care with their own funds which is not arranged by RBC.
  • If quality concerns are identified for a provider on the HCSF, Reading Borough Council may give a provider a Red (no new placements to be made) or Amber (placements to be made with caution) placement flag. When a provider is issued with a Red placement flag they will be removed from the HCSF list until the flag is lifted. Providers with an Amber flag will remain on the HCSF list but it will be clear that they are amber flagged. If you would like further information about any placement flags, please contact the Quality and Performance Monitoring Team at qpm@reading.gov.uk
  • If a provider is flagged this information will be shared internally with colleagues, as well as CQC, relevant professionals and neighbouring Local Authorities.

*Gold Standard status

Reading Borough Council Gold Standard status logo for care providers

Providers who have achieved our Gold Standard status have met quality criteria over and above our expected standard. We monitor providers’ quality on an ongoing basis and each provider has a formal quality assessment every year which is based on a range of information, including feedback from service users, family members and health and social care professionals as well as information viewed at quality monitoring visits and from our ongoing monitoring data.

**Dignity in Care

Dignity in Care REading logo for care providers

The Council’s Dignity Charter is a set of commitments that providers make to ensure that dignity is at the heart of the service that they provide.