Home Care and Support Framework

Home Care and Support Framework (HCSF) Providers 2023-2024

The following home care providers have met the Council’s quality standards and are contracted by the Council to provide domiciliary care to individuals whose care is funded by the Council.

ProviderTelephoneEmailGold standard status*Dignity in Care standard status**Flag
Absolute Care UK0118 986 6700sueabscare@hotmail.comNoYes
Caremark (Reading & West Berkshire) 0118 957 1155 rishi.dhot@caremark.co.uk, sarah.brookes@caremark.co.uk No No
All-Care0118 957 2844 Kirstie.Okeeffe@all-care.co.uk No Yes
IVY Care0118 327 1160ingrida@ivycare.org.ukNoYes
Home Angels020 4518 0064reading@homeangelscare.comYesYes
Kcare0118 956 9922pmukono@kcarehealth.comYesYes
Happy at home Community Care Services Ltd0118 467 5838enquiry@hahcc.co.ukNoYesYes
My Homecare 0118 327 1430 george@myhomecare.co.ukYesYes
Realcare+ 0118 983 9000 elizabethe@realcareworld.comNo
Royle Care  0118 957 7460 b.royle@roylecare.co.uk Yes Yes
Spectrum Group Services 0118 995 2475 Satpal@spectrumgs.ukYesYes
Surecare0118 959 5288mahipal.ande@surecarereading.co.ukYesYes
Sylvian Care 0118 327 3232 glynis.mainwaring@sylviancare.co.ukNoYes
Total Health & Training Services 0118 987 2035 jumoke@totalhealthandtraining.co.uk NoYes
People Matter07775 446434admin@peoplemattersupport.co.uk YesYes
VJ Carers0118 986 8394 officeadmin@vjcarers.comYes Yes

Please note:

  • All of the above providers have met our expected quality standards. Some providers have met additional quality criteria and have achieved our Gold Standard status*.
  • If quality concerns are identified for a provider on the HCSF, Reading Borough Council may give a provider a Red (no new placements to be made) or Amber (placements to be made with caution) placement flag. When a provider is issued with a Red placement flag they will be removed from the HCSF list until the flag is lifted. Providers with an Amber flag will remain on the HCSF list but it will be clear that they are amber flagged. If you would like further information about any placement flags, please contact the Quality and Performance Monitoring Team at qpm@reading.gov.uk
  • If a provider is flagged this information will be shared internally with colleagues, as well as CQC, relevant professionals and neighbouring Local Authorities.

To note any Reading Borough Council (RBC) rate displayed on the list is the agreed pro-rata hourly rate that RBC pays when directly purchasing services from the provider or when direct payments are being used. Providers may charge different rates to those purchasing their own care with their own funds which is not arranged by RBC. 

*Gold Standard status

Reading Borough Council Gold Standard status logo for care providers

Providers who have achieved our Gold Standard status have met quality criteria over and above our expected standard. We monitor providers’ quality on an ongoing basis and each provider has a formal quality assessment every year which is based on a range of information, including feedback from service users, family members and health and social care professionals as well as information viewed at quality monitoring visits and from our ongoing monitoring data.

**Dignity in Care

Dignity in Care REading logo for care providers

The Council’s Dignity Charter is a set of commitments that providers make to ensure that dignity is at the heart of the service that they provide.

Last updated on 09/05/2024