New community equipment provider

From 1 August our provider of social care and community equipment will change from NRS to Millbrook Healthcare.

This includes essential items such as mobility aids, hoists, and hospital beds, equipment that helps people live independently at home and supports safe hospital discharge. 

Like NRS, Millbrook Healthcare is a trusted national provider with extensive experience in the sector. We’re working closely with Millbrook and our NHS partners to make the transition as smooth and seamless as possible with minimal disruption for those who rely on these vital services. 

The following FAQs provide guidance for residents, carers and professionals during this transition. 

Frequently Asked Questions: New community equipment provider 

I have daily living equipment from NRS. Do I need to give it back?  

No – you don’t need to return your equipment because of the change in provider. Please continue to use it. 

I am waiting for daily living equipment. Will I still get it?  

Our new equipment supplier, Millbrook Healthcare, is now fully operational and delivering a comprehensive service to our residents.

What should I do if I need to return daily living equipment?   

Please call:

Millbrook Office number – 0118 2288 701
contactusberkshire@millbrookhealthcare.co.uk

Millbrook Out of Hours for emergency repairs – via 0118 2288 701 (diverted 5pm-10pm weekdays 8am-10pm weekends)

What should I do if my daily living equipment needs repairing?  

Please call Millbrook on 0118 2288 701.

What if I need new daily living equipment?   

If you’re assessed as needing bespoke equipment, your clinician will discuss this with you, including how long it might take and what options are available to support you in the meantime. 

Will there be any changes to my care plan?   

No. We don’t anticipate any changes to care plans.  

My family member is in hospital; will it affect their discharge?  

Through our new supplier, we’ll continue to provide equipment to support those being discharged from hospital. There may be a short delay during the transition period, but we’re working hard to keep this to an absolute minimum.  

Can I buy my own daily living equipment?  

Yes, you can> Use the AskSARA self-assessment website for advice and support on what to buy.

I have pendant alarm supplied by the council. Do I need to do anything?  

No – the monitoring and response service will continue in the normal way.  

The councils new TEC and pendant provider is Livity Life. The new contact number is 01344 921843.

What should I do if I receive any suspicious communications asking for payment?   

Please be aware that we will never contact you asking for bank details. Those delivering equipment will be in uniform, will have a badge and will contact you before arriving to clarify details. 

I’d like to speak to someone, who can I call? 

Please call 0118 937 3747.