How to pay your adult care charges
We send invoices out every four weeks.
Direct Debit is the easiest way to make payments.
Complete a Direct Debit form to set this up, and email it to ascincomeandrecovery@reading.gov.uk.
When a Direct Debit is set up we will continue to send you an invoice to confirm how much will be taken.
Adult social care payments
You will need your reference number and the exact payment amount to pay this way. Select ‘Invoices start with 2 – Main items’ from the Products & Services page.
Other ways to pay are on your invoice.
If you need to contact us about a Direct Debit or a payment query for your adult care invoices, please complete the Adult Social Care payment enquiry form.
If you have a query about your care charges have been calculated please contact the Financial Assessment and Benefits Team.
If you have a query about the description shown on your invoice, please contact the Client Charging team on 0118 937 4229 or by email ASCclientcharging@reading.gov.uk.
If your query relates to your ability to pay the invoice or a debt with Adult Social Care, please contact the ASC Income and Recovery team on 0118 937 2803 or by email ASCincomeandrecovery@reading.gov.uk.
Last updated on 23/01/2026
How to pay your adult care charges