NHS 111

If you are worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist. The NHS 111 service is staffed 24 hours a day, 7 days a week by a fully trained team. Depending on your situation, they will:

  • Give you self-care advice
  • Connect you to a nurse, emergency dentist or GP
  • Book you a face-to-face appointment
  • Send an ambulance, if necessary
  • Direct you to the local service that can help you best with your concern

Calls to 111 are free.

NHS 111 British Sign Language (BSL) service is available here.

Textphone is available by calling 18001 111

Reading Walk-in Health Clinic

For drop-in GP services and minor injuries – Broad Street Mall, RG1 7QA.

Walk in or call for an appointment 0118 902 8300 (open everyday 8am – 8pm).

A&E – Royal Berkshire Hospital

For serious illness or injury – Craven Road, Reading RG1 5AN (open 24/7).

Patient Advice & Liaison Service (PALS)

For confidential information and advice on health-related matters and support to complain about hospital services.

For services provided by the Royal Berkshire Hospital call 0118 322 8338 or email talktous@royalberkshire.nhs.uk.

For services provided by Berkshire Healthcare NHS Foundation Trust call 0118 9605027 or email BHT@berkshire.nhs.uk.

Healthwatch Reading

Healthwatch Reading helps local people get the best out of their local health and social care services by providing:

  • opportunities for people to have their say and influence the delivery and design of local health services
  • advice and advocacy to help you understand your rights, raise concerns or make complaints about the service you received.

Call 0118 937 2295 or email info@healthwatchreading.co.uk.

NHS Continuing Healthcare (CHC)

NHS Continuing Healthcare is a package of continuing care provided over an extended period of time, to a person aged 18 or over.