Learning programme cancellation and charging model

This charging model is for Reading Borough Council and external partners who access our learning programme including Private, Voluntary and Independent (PVI) social care sector and schools.

Charging Policy from 1 April 2023

Course durationFee for schools and other partnersPrivate, Voluntary and Independent social care sectors*RBC staff
Full day£70£35£0
Half day£35£35£0
Less than 2 hours£35£0£0

* There is no charge for unpaid carers and Personal Assistants employed directly by the service user to attend training courses, please contact PA.register@reading.gov.uk.

Charging process

Organisations will be invoiced by Reading Borough Council for attendance or cancellation fees after the learning event.

Cancellation Policy

Reading Borough Council Staff

The delegate must cancel the place using iTrent Employee Self-Service or via their manager using iTrent Manager’s Self-Service.

External delegates

Cancellation must be made by email to training@reading.gov.uk by the delegate or their manager. No telephone cancellations will be accepted.

Cancellation 7 days or more before the course date

There is no charge for cancellations that meet these requirements.

Cancellation less than 7 days before the course date or non-attendance

There is a charge of £75.00 per person per training day unless there are exceptional circumstances.

Unforeseen circumstances

If you are cannot attend the course due to unforeseen circumstances, your line manager must email training@reading.gov.uk.

Charges will be made where there is non-attendance due to:

  • other work pressures
  • annual leave bookings
  • course booked in error
  • applicant forgot or went to wrong locations

Charges are unlikely to be made where:

  • there is a personal or family emergency
  • sickness or compassionate leave has been given
  • or other reasons at the discretion of Organisational Development and Learning.


Internal staff must cancel their place using iTrent Self-Service and the substitute must book their own place. For external delegates, substitutions are accepted in advance by email to training@reading.gov.uk.

Pre-course learning

For courses where pre-course learning is a requirement, delegates are required to complete the pre-learning activities at least 2 working days prior to the classroom course so that completion can be monitored. Failure to do so, delegates will not be accepted onto the classroom course and a £75.00 per day will apply.

Internal staff: details of pre-course work will be available on iTrent ESS. The delegate is responsible for ensuring they have met the requirement prior to the classroom session. External delegates: Learning & Workforce Development will email you the details of pre- course work.

Last updated on 28/03/2023