Free Council Tax advice and information

If you are having trouble paying your Council Tax, you can get free information and advice from:

OrganisationContact details
Citizens Advice Reading03444 111 306 Drop in:  Minster Street, Reading RG1 2JB
(see for opening hours)
National Debtline0808 808 4000 (free phone) Mon – Fri 9am – 8pm or Sat 9:30am – 1pm
StepChange0800 138 1111 Mon – Fri 8am – 8pm or Sat 8am – 4pm
Payplan0800 280 2816 Mon – Fri 8am – 8pm or Sat 9am – 3pm
Reading Borough Council Debt AdviceThe Council’s Debt Advice Team can help Council tenants, residents affected by the Benefit Cap or residents working with Reading Borough Council Housing Advice Team to explore ways to increase your income, reduce your outgoings and review the options for you to deal with your debts. 0118 937 2197 or email –
Reading Borough Council Housing AdviceIf you think you are at risk of being made homeless, please contact our Housing Advice team. The service is based at the Civic Offices and runs drop-in sessions from 9am to 5pm Monday to Friday. 0118 937
Last updated on 16/02/2022