Beware of cold callers about repairs!

There has been an increase in cold callers and third-party companies contacting tenants about housing disrepair claims. These callers may say they work with your landlord or the council – this is not true.

Please be aware:

• These callers are not connected to Reading Borough Council
• They may claim to be from a charity, the ‘Repairs Team’, ‘Housing Maintenance Department’, or say they are ‘working on behalf of the council. These claims are not true.
• They often use cold calls, leaflets, social media and local-looking phone numbers to appear genuine.
• They may knock on doors without warning.
• They usually collect your personal details and pass them to ‘no win, no fee’ solicitors, which could lead to unexpected costs or legal issues.
• In some cases court applications have been made without the tenant’s consent resulting in tenants being ordered to pay significant legal costs.

What you should do:

• Do not share personal information with unknown callers.
• Do not sign any documents without getting independent advice.
• Always think carefully before giving out your details.
• Report any suspicious contact to us immediately on 0118 937 3757.

If you have concerns about your property

Please contact us directly – we’re here to help.

• If you already have a Housing Online Account, log in and raise a repair request.
• If you don’t have an account yet, you can register and request repairs
• Monday to Friday, 9am to 5pm: 0800 318 296 (freephone)