Community centre bookings support

On this page:
About the online booking system
Email notifications
Claiming your account
Frequent hire membership

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About the online booking system

We are introducing a new online system for booking community centres. With the new system, you will be able to:

• view availability at community centres without waiting for a response
• make bookings online
• view and manage your upcoming bookings in one place

You will be able to use the new system to make and manage bookings towards the end of May. We’ll be in touch and update this page with a confirmed date soon.

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Email notifications

As we add your existing bookings to the system, you will receive automated emails.

Emails you receive may:

• ask you to claim your account
• confirm details of your existing booking(s)
• tell you that you’ve been given membership at a community centre
• tell you your membership status has been udpated
• include other general system emails

Once you have claimed your account, you don’t need to take any further action.

If any of the information in these emails is incorrect or unexpected, please contact the bookings team to tell us.

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Claiming your account 

Whilst we move bookings to the new system, you will receive an email that asks you to claim your account. Claiming your account completes your profile on the new system. You only need to claim your account once. 

How to claim your account 

From Monday 11 May, follow the steps below to claim your account: 

• Click the link in the email – it will take you a registration page. Some of your details will already be filled in. 
• Add any missing details such as your phone number 
• Create a password – it should be at least 8 characters long 
• Click sign up – your account has been claimed 

It’s important to know: 

• You may receive multiple emails for different bookings or memberships
• You only need to claim your account once 
• You cannot use the new system until the end of May. We’ll be in touch and update this page with a confirmed date soon.

If you don’t claim your account today, your existing bookings will still be there. You can claim your account at any time.

Once you have claimed your account, you don’t need to take any further action.

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Frequent hire membership 

The new online booking system helps to manage repeat and regular bookings more effectively by offering community centre memberships.

Frequent hire membership is for individuals and groups who use the centre regularly and need flexible, self-managed access.  

As a member, you will have your own keys or access card so you can open and lock the building yourself. Security opening and closing fees do not apply, and you will not need to pay the £100 deposit required for one-off bookings. 

Who can apply for membership 

You can apply for frequent hire membership if you plan to make four or more bookings at this venue within a 12 month period. Membership is ideal for:  

• weekly or monthly classes  
• community groups  
• clubs and social groups  
• repeat bookings spread throughout the year 

Membership payment options

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Becoming a member 

You can apply to become a member at your preferred community centre via the online booking system once it is launched towards the end of May.

If you already hire a venue regularly, you will be given membership at that venue when we set up the new system. You may receive an email to confirm this. You do not need to take any action.

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Contact the bookings team

You can contact the bookings team using the enquiry button on the new booking system.

You need to claim your account and log in before you can submit an enquiry.