Arriving in a foreign country has many challenges. The culture is different, the food is different, not to mention the differences in education, healthcare and other systems.
Reading Borough Council are committed to supporting you, your sponsor and your family, as well as keeping you safe.
As a Council we are working closely with the Reading Ukrainian Community Centre to ensure we help you in the best way.
The British Red Cross website has information to help Ukrainian nationals who have recently arrived in the UK understand rights and find out about services and support.
For emotional support please call the free British Red Cross support line: 0808 196 3651 (open between 10am – 6pm daily). If you need an interpreter, call and say, ‘can I speak to an interpreter?’.
Address: Civic Offices, Bridge Street, Reading, RG1 2UL
Telephone numbers:
Claiming Housing Benefit and /or Council Tax Support
Telephone number: 0118 937 3707
To request a school place for your child:
Including information on funded childcare option, support, activities and information on special educational needs and/or disabilities.
Reading Family Information Service | Reading Services Guide
Email: fis@reading.gov.uk
Telephone number: 0118 937 3777 (option 2)
Telephone number: 0118 937 2165 (please leave a message and we will call you back)
If you are unable to access Reading Borough Council services online or over the telephone then please visit Customer Services at The Civic Offices, Bridge Street, Reading, RG1 2LU.
If you require an interpreter to access Reading Borough Council or Brighter Futures for Children services (above) then please contact the service and a telephone interpreter will be arranged.
Reading Borough Council are not able to provide interpreters for the services listed below.
If you require an interpreter, please contact them directly.
Apply for Universal Credit – GOV.UK (www.gov.uk)
How to get a National Insurance Number – GOV.UK (www.gov.uk)
Reading Buses (reading-buses.co.uk)
Address: 21, Sidmouth Street, Reading, RG1 4QZ
Email: info@rucc.org.uk
Website: www.rucc.uk
These are just some of the shops that sell Ukrainian food in Reading:
RBC Welcome Visit Ukraine – English version