Children’s homes

The Service Manager is responsible for service delivery, continuous development and compliance with Ofsted Registration and Children’s Homes Regulations across all of the children’s homes. Line management of all the Registered Managers and RBC’s designated Responsible Individual for Ofsted.

• Lead the development, registration and launch of our new homes.
• Ensure the delivery of high-quality, child-centred care in line with Ofsted standards.
• Inspire and manage a team of residential staff, ensuring continuous professional development.
• Oversee care planning, safeguarding, compliance and performance monitoring.
• Collaborate with health, education and social care partners to deliver holistic support.
• Drive a culture of excellence, compassion and continuous improvement.

• Support the Registered Manager in leading the home and ensuring high-quality, child-centred care.
• Provide strong, informed leadership and supervision to residential staff.
• Deputise for the Registered Manager and take on delegated responsibilities.
• Promote trauma-informed, restorative, therapeutic approaches to care.
• Ensure care plans and risk assessments are up to date and reflect the needs of each child.
• Lead on safeguarding, assessments, and performance monitoring.
• Build strong relationships with families, professionals, and partner agencies.
• Contribute to recruitment, staff development, and workforce planning.
• Participate in the managers on call rota.
• 15% shift allowance on top of the basic salary includes sleep-ins, waking nights, and weekend shifts.

• Be a positive and professional role model, building effective relationships with children.
• Assist in promoting trauma informed and nurturing home environments for children.
• Keywork children, recognising their positive abilities and supporting and empowering them to develop .
• Ensure care plans and risk assessments are up to date and reflect the needs of each child.
• Safeguard and promote the welfare of children, assess and report areas of concern.
• Build strong relationships with families, professionals, and partner agencies.
• 15% shift allowance on top of the basic salary includes, waking nights, and weekend shifts.

• Be a positive and professional role model, building effective relationships with children.
• Assist in promoting trauma informed and nurturing home environments for children.
• To support and supervise children who are not asleep and offer support to children throughout the night dependent on the needs and support plans/risk assessments.
• To promptly respond and attend to the needs of any children who may wake, experience distress, be unable to sleep or those who may need to be woken for personal care or medical reasons.
• Ensure care plans and risk assessments are up to date and reflect the needs of each child.
• Safeguard and promote the welfare of children, assess and report areas of concern.
• To undertake catering, cooking and general household cleaning duties as required, meeting the needs of the home.
• 15% shift allowance on top of the basic salary includes, waking nights, and weekend shifts.

• Be a positive and professional role model, building effective relationships with children.
• Assist in promoting trauma informed and nurturing home environments for children.
• Advocate for children, recognising their positive abilities and supporting and empowering them to develop .
• Provide support focused on individual needs to ensure positive outcomes for each child.
• Recognise and meet the health and social needs of the children.
• Safeguard and promote the welfare of children, assess and report areas of concern.
• Flexible approach to working in our children’s homes to enhance the permanent staff teams across the homes.

The business support team are the backbone of our children’s homes and support the management team with the smooth running of the homes.

• Ensure that database inputting is recorded promptly and accurately and responsible for resolving any discrepancies in a timely manner .
• To process statutory checks for prospective employees and support Managers with the recruitment process including; DBS applications, Employment Reference & health checks, NSPCC checks, and other Local Authority check.
• To assist in the collection, processing and presentation of data required for management information, including helping to set up and maintain spreadsheets for in year and end of year reporting.
• To support induction/on the job training with new and existing members of staff on general and office procedures.
• Maintain and manage Oracle returns and the processing of accounts and expense claims for panel members. Managing petty cash/vouchers/leaving care allowance requests.
• Assisting supported team manager with submitting team staff absence.
• Retrieving and investigating information as requested and liaising with internal and external sources/agencies/partners etc.
• Commitment to safeguarding and the welfare of children and vulnerable adults.
• To facilitate training needs with the L&D Team, arranging, monitoring and sourcing venues as well as maintaining training file; spreadsheets, preparation and distribution of monthly reading/e-Learning assignments.
• Processing staff (care worker) timesheets, collating all information & submitting to payroll.
• Raising and receipting purchase orders.
• Collect any changes to annual Leave, TOIL, sickness.
• To take minutes during Team Meetings, childcare meetings and management meetings.
• To liaising with contractors and other organisations to carry out repairs for both homes
• Setting up maintenance agreements and contracts with external suppliers.