Family Help

What our service does

Reading Family Hubs​

Reading Family Hubs are a friendly, local service for families. They give support from pregnancy through to young adulthood. This includes families with children who have Special Educational Needs and Disabilities (SEND).

There is a network of hubs and outreach services offering:

  • advice and support with parenting
  • help with your child’s early development
  • health services
  • extra support for families who need it

The aim is to help children, young people and families thrive.

Family Hubs bring together people from health, education and the community.

The Targeted Youth Service (TYS)​

The Targeted Youth Service helps young people who are going through a hard time. This could be affecting their wellbeing, their growth, or their future chances in life.

The service works closely with young people, families, schools and other organisations. Support includes:

  • one-to-one help
  • group sessions
  • advice and support at Family Hub youth drop-ins
  • positive activities

This support aims to:

  • build resilience
  • help young people do better at school or in training
  • reduce risky behaviour
  • support emotional wellbeing

The service focuses on what young people are good at and can do. It helps them overcome problems, reach their goals, and move into adulthood in a positive way.

The Outreach and Detached Youth Work Service​

This service meets young people where they already spend time. This includes parks, town centres and other places in the community.

Youth workers build friendly, trusting relationships with young people. They offer:

  • advice and guidance
  • support
  • chances to grow and develop as a person

This helps young people to:

  • stay safe
  • make good choices
  • find the services they need

The team also runs youth clubs, group activities, and other community programmes. These help young people to build confidence, learn life skills and feel more connected to their local community.

The Family Worker Team

The Family Worker Team supports whole families who are facing challenges. These challenges could affect how safe children and young people are, and how well they are doing.

The team works with families and other professionals together. They offer support that is designed around each family’s needs, to help:

  • build stronger family relationships
  • improve parenting confidence
  • deal with problems early
  • build resilience

The service focuses on what families are good at and can do. It helps families find their own solutions, get the right support, and make lasting positive changes. This means families are less likely to need more serious help later on.

Job types in this service

Family workers

Family Workers support children, young people and families. They work through Family Hubs and other targeted services.

They visit families at home, in the community, and at Family Hubs. They:

  • find out what support a family needs
  • build trusted relationships with families
  • give support that fits each family

This support can include:

  • advice on parenting
  • help to improve family relationships
  • support with emotional wellbeing
  • help with getting children to attend school
  • help to access other services

Family Workers focus on what families are good at and can do. They help the whole family build resilience and make positive changes. This can mean families need less serious help later on.

Family Workers also run proven parenting programmes. These help parents and carers feel more confident, build stronger relationships, and support their children to do well.

Youth workers

Youth workers deliver a variety of support, including:

  • targeted support
  • running youth clubs
  • meeting young people in the community
  • group activities

Youth workers:

  • build positive relationships with young people
  • support their wellbeing
  • help reduced risky behaviour
  • help young people learn life skills
  • help young people find opportunities and reach their potential
Family group workers

Family Group Workers run group sessions, workshops and family learning activities. These are for children aged 0 to 5 and their families.

They work closely with Family Hubs and other services to offer help early on, at an important stage in a child’s life.

Family group workers:

  • help build the confidence of parents
  • support positive relationships in the family
  • ensure children are protected
Business support

Business support helps things run smoothly across Family Hubs and Children’s Services

Their work includes:

  • dealing with enquiries and referrals
  • keeping records and information up to date
  • arranging meetings and appointments
  • helping to run programmes and activities
  • monitoring performance and reporting
Family Help Assistant Team Managers

Family and Youth Team Managers look after different areas of the service, but their jobs have a lot in common. Their roles include:.

  • supervising and supporting staff
  • overseeing how services are delivered
  • managing performance and quality
  • keeping children and young people safe
  • improving service delivery

What our team has to say

“I enjoy working here because it gives me the opportunity to make a meaningful difference by supporting both young people and the staff who work with them. I value being part of a team that is committed to helping others and I appreciate the variety, challenge and responsibility that comes with my role. Even when things are difficult, knowing that the work has a positive impact makes it worthwhile.”
Family Help, ATM

“I have worked for RBC for nearly 19 years and have been very fortunate to have had supportive managers throughout that time, both personally and professionally. They have allowed me to be myself and given me the space to be creative in my role as a Targeted Youth Worker. RBC is truly a great place to work.”
Targeted Youth Worker, Family Help

Last updated on 28/10/2026