Armed Forces general support and gateway services

OrganisationDescriptionContact details
Veterans’ GatewayThe first point of contact for veterans seeking support, putting veterans and their families in touch with the organisations best placed to help with the information, advice and support they need – from healthcare and housing to employability, finances, personal relationships and more.0808 802 1212
Text on 81212
SSAFA, the Armed Forces CharitySSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885 and not just during times of conflict. Our teams of volunteers and employees help those currently serving, veterans, and their families to retain their independence and dignity.0800 260 6767
SSAFA ForceslineForcesline is a free and confidential helpline, webchat and email service providing support for serving personnel, reserves, veterans and their families, and is completely independent of the chain of command.0800 2606767 (Lines open 09.00 to 17.30 weekdays)
Royal British LegionProvides practical support to serving men and women, Veterans (ex-service of all ages) and their families. It provides help with finances, living independently, mental well-being, care homes, finding employment or starting a business, respite breaks. 0808 802 8080 
Citizens Advice Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities, and aims to improve the policies and practices that affect people’s lives. CA has specific advice pages for the Armed Forces community. 03444 111 306 
Military Advocacy ServiceThe seAp Military Advocacy Service supports veterans, reservists, and their direct families, with health, housing, financial, family and social problems. Our specialist service understands and appreciates the distinct needs of veterans, and our advocates work to help get people’s lives back on track. 0330 440 9000


OrganisationDescriptionContact details
Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS)If you’re a military veteran, reservist, or service personnel approaching discharge, we can help you access NHS veteran’s health and mental health services.0118 214 3262
Combat StressMental health charity which works with Veterans and members of the Reserve Forces0800 138 1619
Help for Heroes – Hidden WoundsA new mental health and wellbeing service providing free and confidential support to Ex-Service Personnel, their families and the families of those still serving, who are living with anxiety, depression, stress, anger or who wish to change their drinking habits.0808 2020 144
Help for Heroes – recovery centresProvides a range of support and services for wounded, injured and sick serving (Regular and Reserves) and ex-serving personnel who have suffered illness or injuries in the service of the Nation.01980 844200
Help for Heroes – Band of BrothersAvailable to Veterans, Service Personnel and those who have served alongside our Armed Forces who have suffered a permanently life-limiting or career-ending injury or illness, offering fellowship, support and a listening ear, as well as access to all the financial and welfare support from Help for Heroes.01980 844280
Militant Mental Health Helpline0800 323 4444
SamaritansOffers a safe place for you to talk any time you like, in your own way116 123
PTSD ResolutionProviding counselling for former armed forces,
reservists & families
0300 302 0551

SAFFA and Royal British Legion may be able to help with mobility equipment.


OrganisationDescriptionContact details
Reading Borough Council Housing Advice Team Borough Council Housing Advice Team
Runs a drop-in service Monday to Friday, 9am to 5pm (Wednesdays 12 to 5pm) at the Civic Offices
0118 937 2165
Reading Street Outreach Team (St Mungo’s)The outreach team can help you move off the streets. They offer support, housing advice and referrals, health advice, drug and alcohol support and can help you reconnect to your home area.0118 958 5002
ShelterProvides advice and guidance on issues relating to housing and homelessness.0808 800 4444


OrganisationDescriptionContact details
Career Transition PartnershipOffers resettlement support, career transition advice, and training opportunities for ex-Forces personnel.01252 348339 or 0203 162 4410
Royal British Legion Civvy StreetInformation and resources to help with the transition from the Armed Forces to a civilian career0800 169 4073
Royal British LegionProvides a wide range of employment related services and support for the Forces community to find and stay in work.0800 802 8080
British Forces Resettlement Services (BFRS)Social Enterprise created to help the Armed Forces Community with their transition into Civilian life.02476 939931
The Poppy FactoryNational employment charity for Veterans with health conditions and impairments.020 8940 3305
Jobcentre PlusAll former Service personnel have access to the full range of Jobcentre Plus services, including one of the largest job search facilities in Europe.0345 604 3719
Hire a HeroHire a Hero supports Service Leavers and Veterans to make the successful transition into civilian life.01495 366670
Forces Employment CharityThe Forces Employment Charity provides life-long, life-changing support, job opportunities, and training to Service leavers, veterans, reservists and their families, regardless of circumstances, rank, length of service, or reason for leaving.Forces Employment Charity


OrganisationDescriptionContact details
Veterans UKAdministers the armed forces pension schemes and compensation payments for those injured or bereaved through service.0808 1914 2 18
Royal British LegionProvides specialist compensation advice, help with debt and can provide support through grants and loans.0808 802 8080
MoneyForceMoneyForce is a joint initiative between Standard Life Charitable Trust, The Royal British Legion and the Ministry of Defence, aiming to assist all Service personnel, their partners, families and dependants, to be better equipped to manage their money and financial affairs.
Defence Discount SchemeOfficial MoD discount scheme for serving personnel and Veterans01509 233 446

Support for families

OrganisationDescriptionContact details
Army Families Federation Offers support, information and guidance to individuals and Army communities on issues that impact on the quality of their lives.07787 091 883 (regional contact)
Naval Families FederationNFF exists to speak up for Naval Service families about issues and concerns that affect them.02392 654374
RAF Families FederationProvides all RAF personnel and their families – Regular and Reserve, single or married – with timely and professional support, assistance and an independent voice regarding issues or concerns that they may have.01780 781650

Armed Forces general information

OrganisationDescriptionContact details
The Army ReserveInformation on joining the Army Reserve0345 600 8080
The Rifles RegimentThe Rifles is the largest infantry regiment within the Army. 7 Rifles is a Reserve Infantry Battalion which supports the Regular Army on Operations and Training, and is currently recruiting. 
SERFCAThe South East Reserve Forces’ and Cadets’ Association encourages support for the Reserves and Cadets and manages the volunteer estate, as well as raising Awareness of the needs of ex-service Personnel and their Families.01252 357605
Last updated on 23/10/2023