Reporting an accident or defect

You must report any accident to us that affects the safety, performance or appearance of your licensed vehicle. You must tell us within 72 hours.

If your vehicle has a mechanical fault that means you will need to rent a temporary vehicle, you must report it to us.

Report an accident or defect

Temporary replacement vehicle companies

The system of issuing temporary replacement vehicle plates has changed.

Vehicle plates are no longer produced or held by Reading Borough Council. This means the temporary plate you apply for may take longer to reach you than before. Plates are now sent by post rather than made available at the Civic Offices for collection by the driver.

You will have to return the temporary vehicle plate to the council offices. You can do this by post or by posting it into the front of the Civic Offices in Bridge Street, Reading. To lift suspension of the vehicle we will need both:

  • the temporary vehicle plate
  • photos or a garage report of the vehicle repairs

You must return the temporary vehicle plate to the council offices. You can do this by post or by posting it into the front of the Civic Offices in Bridge Street, Reading.

You can email the photos or garage report to licensing@reading.gov.uk.

Any suspension of the damaged vehicle remains in place until you get an email from us saying we have lifted it.

We will arrange a refund for the remaining licence period (at most 6 months) on the temporary licence.

We no longer have the facility to hold licence plates. This means we cannot provide the same day service for the release of temporary plates. You will have to make a new vehicle application each time you need a temporary vehicle.

You will also need to complete the temporary request form below. We can then match the temporary licence application with the vehicle it is replacing.

Temporary replacement vehicle request