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This page will provide you with information on support available when someone is at risk of becoming homeless and will be owed the prevention duty.
On this page:
If there is a risk of becoming homeless within 56 days, the prevention duty will be owed. During the prevention duty, we must take reasonable steps to prevent any eligible applicant from becoming homeless, regardless of priority need status, intentionality and whether they have a local connection. The council’s priority will be to try to resolve the homelessness so customers are able to remain in their current accommodation, or to assist to secure an alternative home.
If a customer is already homeless please move directly onto the relief duty.
We will always aim to support the customer to remain in your current accommodation and provide them with comprehensive information and advice to enable them to solve their own housing situation.
Some of the prevention options we may explore might include:
We will assess the circumstances and needs to create a personalised housing plan. The plan will:
If other agencies are involved with supporting the customer, we can involve them in the plan and share it with them, with the customers consent.
If a customer deliberately and unreasonably refuses to co-operate with the required steps in the plan, they could be issued with a warning letter informing them of the actions that they need to take. If they continue to deliberately and unreasonably refuse to co-operate, they could then be issued with a notice which will bring the prevention duty to an end. If they subsequently become homeless, the relief duty will still apply.
The prevention duty can end if:
The customer will be notified in writing if the prevention duty is going to end. If they disagree with a decision to end the prevention duty they can request a review of this decision.
The customer has the right to request a review of the following decisions:
The customer must request a review within 21 days of receiving a decision. Once the local council receives this request, they have 8 weeks to provide a response. During this period, the customer will need to actively participate in the process and submit evidence to support their review request.
You can contact the Homeless Prevention Service online by filling in an online form.