Once an appointment has been made and confirmed, there will a charge to make any further changes. This relates to the following types of appointments:
When registering an event (for birth, death, marriage and civil partnership), it is your responsibility to make sure all information is correct, including spelling and dates, before signing the register or schedule. You will be required to pay a statutory fee for any corrections, most of which will require the approval of the Registrar General.
You should make sure that you have given enough information for us to verify that we have found the correct certificate. We will not be held responsible if we supply the wrong certificate because the information supplied is incorrect, incomplete or we do not have enough information to identify the correct entry.
Unfortunately, we are not able to assist with adoption or historic still birth certificates. Please contact the General Register Office for these types of certificates.
If you have requested multiple certificates and we cannot supply them all, you will get a partial refund for the certificates we cannot provide.
If you have asked us to make a search on your behalf and the search is unsuccessful we will refund the certificate fee, but not the processing fee.
If you have requested multiple certificates and we cannot supply them all, you will get a partial refund for any certificates we cannot provide.
You cannot cancel or amend an online order once it has been placed. Please ensure you have entered the correct details before submitting your request.
A non-refundable and non-transferable booking deposit is payable at the time of booking.
The remaining balance is payable as soon as possible, but within five weeks of the ceremony date.
Your ceremony may be cancelled by the Reading Registration Service if:
Where possible, an alternative ceremony date will be offered.
In the event that you need to cancel a ceremony, we request that you notify us in writing if possible, and with at least 48 hours notice.
If you have already paid the balance in full:
It is your responsibility to bring the correct documents to the appointment. If your notice of marriage/civil partnership cannot be completed due to lack of documents, you may be charged an administration fee to book a new appointment.
A foreign divorce is one which took place outside of the United Kingdom. If you have been divorced in a foreign country, it is your responsibility to bring the documents which confirm the the divorce can be recognised in England and Wales. A certified translation must be supplied if the documents are not in English. If the documents do not confirm your divorce (for example, the documents are incomplete or the legal processes have not been finalised in the country of divorce), the Foreign Divorce Checking Fee will not be refunded.