Issues accessing planning applications

Some customers are experiencing problems accessing our planning applications online. Our IT team are looking into this to provide a solution as soon as possible.

In the meantime if you are having these problems you can try refreshing your screen (browser) or clearing your browser cache before accessing that area of the website. In our testing this has worked for some customers.

Before you clear your browser cache please be aware clearing your web browser's cache, cookies, and history may remove data such as the following:

  • Saved passwords
  • Address bar predictions
  • Shopping basket contents, etc.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. 

How to clear browser cache

Follow the links for specific information about how to clear your browsers cache:


IE (Internet Explorer)


Safari - iPhone and iPad

Safari - Mac

Planning application search

Start your planning application search now

Last updated on 18/03/2021