Due to resourcing issues we can only take calls from 10am to 3pm.
Repair jobs can still be booked. We will prioritise the most urgent jobs. You can call us on 0800 318 296.

Book a repair online

We are responsible for:

  • the structure and outside of the building - this does not include the garden
  • kitchen and bathroom fixtures
  • electrical wiring, gas and water pipes and water heating equipment
  • any communal areas in your home

If you have caused the problem, we will charge you for it.

pdf icon Looking after your home [244kb]

pdf icon Repairs handbook - a guide to getting your repairs done [1Mb]

Emergency repairs

You can report an emergency by phone: Monday to Friday, 9am to 5pm - 0800 318296 (freephone) or out of hours - 0118 937 3737. 

Damp and Condensation

pdf icon Reducing condensation in your home [181kb]


Asbestos is safe if you do not disturb it. Do not try to remove it yourself - contact us if you think you have unsafe asbestos in your home.

pdf icon Asbestos: Advice for Council Tenants [345kb]

Right to repair

Secure tenants are entitled to have certain repairs carried out within a specific amount of time. You have a say in who carries out the work and could claim compensation if it is not completed on time. The repairs are outlined in your tenant's handbook. 

pdf icon Housing Building Maintenance Functions Data Privacy Notice [31kb]

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