Paying your rent

You can pay your rent weekly, fortnightly, monthly or four-weekly, as long as you pay in advance. It is easiest to pdf icon pay by Direct Debit [46kb] or pay online


Contact us as soon as possible if you fall into arrears. We will need details of your income and outgoings to create a plan you can stick to.

If you do not contact us, we will take action to recover the money - we will add any court fees to the money you already owe. You should also contact us if are in arrears when you move out - you will still have to pay them.

Rent-free weeks

There are three rent-free weeks in a year except for those on licence agreements. Rent-free weeks fall on bank holidays. If you are in arrears, you will have to pay through these weeks. The rent free weeks for 2019/20 are Monday 6th May 2019, Monday 26th August 2019 and Monday 23rd December 2019.

Customer Online Services (COS)

If you are a council tenant , you can now access your rent account on line via the Customer Online Services (COS). This will  allow you to view your weekly charges and any payments made, make a payment onto your account, update your telephone number and suggest a repayment plan if you are in arrears.

If you are interested in using this service please contact the Rents Helpline on 0118 937 2784 for further details. If you already received your user name and password, you can access COS here.

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