Ukrainian wellbeing and support guide

We are working with a variety of organisations to give advice and support to Ukrainians and their sponsors arriving in Reading. You will find information that will help you and your family to settle into life in the UK.

Top 5 things to do on arrival

We recommend you complete the following actions when you arrive in Reading. They will ensure you have all the services you need. The Reading Ukrainian Advice Centre will be able to offer support in carrying them out. Please see Voluntary & Charity services section for more information on the centre.

  1. Register with a doctor’s surgery. The surgery is where you would usually go if you have a health problem. They can treat many conditions and give health advice. They can also refer you to other NHS services. After registering, you will get an NHS number.
  2. Book to receive your COVID vaccine. You can call 119 or use the NHS online booking system to book your vaccination.
  3. Apply for a UK bank account. You will need a UK bank account to receive wages and social security benefits. Royal Bank of Scotland and NatWest are offering support to Ukrainian guests. But you should be able to apply to any bank, in person or online.
  4. Register to get a National Insurance number. Anyone who wants to work in the UK must have a National Insurance (NI) number. The government uses it to record your taxes while you’re employed in the UK.
  5. Apply for social security benefits. You can claim certain benefits while you are looking for work. You can find more information on how to apply for benefits in the welfare and benefits section.
Welfare and benefits

Claim Universal Credit

The UK government of the UK pay Universal Credit to people of working age who have a low income or no income. This covers benefits whilst you are seeking work. We recommend that you apply for this immediately if you do not currently have a job in the UK.

It will take about 5 weeks before you get the first payment. You can ask your work coach to arrange for an advance. The advance is a loan which you will need to pay back.

Check whether you can claim Universal Credit

Claim Housing Benefit and Council Tax Support

If you are on a low income, you may be eligible to claim for Housing Benefit and Council Tax Support.

Claim Housing Benefit and Council Tax Support

Other social security benefits

You may be entitled to other social security benefits if:

  • you are caring for children
  • you are age 66 or over
  • you have a health or disability condition
  • you are caring for someone with a health or disability condition

    You should check the Entitledto website to see if you could claim any other benefits.

    Free UK immigration advice for Ukrainians

    This group consists of volunteer legal professionals with immigration/asylum expertise. They provide free UK advice on immigration and asylum to people fleeing Ukraine.

    Free UK immigration advice for Ukrainians


    Email: projectu@dlapiper.co

    Help to claim

    Help to claim gives free and confidential support to help you make a Universal Credit claim. People using the service get advice on anything to do with applying for the benefit.
    The online chat is available 8am to 6pm, Monday to Friday
    Telephone: 0800 144 8444 (8am to 6pm, Monday to Friday)

    Debt helpline

    Debt helpline

    You can call or chat to an advisor online if you’re having issues with money or debt. The online chat is available 8am to 7pm, Monday to Friday.
    Telephone: 0800 240 4420 (9am to 5pm, Monday to Friday)

Physical health

Firstly, you should register with a doctor’s surgery. Information on this is given in the Top 5 things to do arrival section. You can also find information on getting a COVID vaccination there.

Find an NHS dentist

The NHS will provide necessary treatment to keep your mouth, teeth, and gums healthy and free of pain.

Find an NHS dentist

Health for children

Berkshire healthcare provide information and support for school-age children. They make sure the children get appropriate health support, including immunisation and vaccination.
Public Health Nursing (health visiting, school nursing, immunisation) services
School-aged immunisation team

Healthwatch Reading

Healthwatch Reading can help you get the health and social care services you need. You can search the Healthwatch Reading website for information on a variety of health care services.

Healthwatch Reading

Mental health

Children’s mental health services (CAMHS)

The Children and Adolescent Mental Health Service (CAMHS) can help young people suffering from a variety of problems. They can support those who self-harm or have eating disorders. They can also help those who are feeling very low, hearing voices or even considering killing themselves.

If you or your child are having a tough time, it’s important that you seek help.

Contact Children, Young People and Families (CYPF) to get a referral

If you have urgent concerns about your child’s mental health contact CAMHS CPE.
Telephone: 0300 365 1234 8am to 8pm, Monday to Friday or 0800 129 9999 outside these hours.
The out of hours number is Berkshire Adults Mental Health Crisis Team. This team can take calls from young people and parents/carers.

Talking Therapies

Talking Therapies offers support if you are over 16 and experiencing challenges like depression, stress, anxiety or phobias.
Telephone: 0300 365 2000
Email: talkingtherapies@berkshire.nhs.uk

Legal advice

Advice Ukraine

Advice Ukraine are volunteer legal professionals with immigration and asylum expertise. They give free legal advice on UK immigration, visas and asylum from qualified and regulated lawyers.

The Romanian and Eastern European Hub

The Romanian and Eastern European Hub offers support to people from these communities in the UK. Their staff and volunteers offer free support to those needing help due to language, digital, and cultural barriers.

UK visa support

UK government guidance on visa support for Ukrainian nationals.

Work and volunteering

Job Centre Plus

Jobcentre Plus is a government-funded employment agency and social security office. They aim to help people of working age find employment.
Telephone: 0845 604 3719
Address: Adelphi House, Friar Street, Reading RG1 1HD

Reading Voluntary Action

Reading Voluntary Action work to:

  • encourage volunteering and social action
  • support the voluntary sector to grow and thrive
  • connect communities in Reading
  • improve the lives of young people and families

Telephone: 0118 937 2273
Address: 3rd floor, Central Library, Reading RG1 3BQ

Children

Enrol into a school

Reading has schools for children all around the borough. If you’d like to enrol a child in a school, please contact: admissions@brighterfuturesforchildren.org or phone 0118 937 3777 (option 1).
Find more information about school admissions and term times

Family Information Service/Special Educational Needs and Disabilities

Family Information Service/Special Educational Needs and Disabilities provides information on funded childcare options. It also offers support for children and young adults with special educational needs and/or disabilities.
Telephone: 0118 937 3777 (option 2)
Email: fis@reading.gov.uk

Brighter Futures for Children

Brighter Futures for Children is an independent, not-for-profit-company. It aims to deliver the best possible opportunities for the children of Reading. They deliver children’s social care, early help & prevention, and educational services.

Voluntary and charity services

Age UK

Age UK:

  • can give good quality information booklets on many issues affecting older people
  • can refer people to relevant services
  • runs a befriending service for older people
  • runs social and therapeutic dementia sessions

Telephone: 0118 950 2480
Email: info@ageukreading.org.uk

CommuniCare

CommuniCare is a local charity that offers information, advice and support. They can help Ukrainian families with:

  • benefits – giving advice and helping with applications
  • education – helping register children for school places
  • form filling
  • health – helping to register at a doctor’s surgery
  • housing – giving advice and referring to the relevant organisations

Telephone: 0118 926 3941
Email: office@communicare.org.uk

Citizens Advice

Citizens Advice give support and advice on:

  • benefits
  • work
  • debt and money
  • housing
  • law and courts
  • immigration
  • health

Telephone: 0808 278 7819 (9am to 5pm, Monday to Friday)

First Days

First Days can help with a wide range of products and essential items from beds, cots, buggies, nappies, clothes, school uniform and toys etc.

Reading Refugee Support Group (RRSG)

Reading Refugee Support Group (RRSG) helps refugees and asylum seekers to rebuild their lives.

They provide a safe space, support and social activities. They run English classes and assist with accessing education, volunteering and employment.
Telephone: 0118 950 5356
Email: info@rrsg.org.uk

Reading Ukrainian Advice Centre

The Reading Ukraine Advice Centre helps with aspects of living in the UK. This includes using the NHS, housing, employment, education, benefits, consumer rights and, immigration. It also gives advice to family members and local sponsors of Ukrainian nationals. Advice is available in English, Ukrainian and Russian.

The centre is open 10am to 3pm, Monday to Friday. Access to the service is by appointment. You can book in person or by phoning.
Telephone: 0118 952 3028
Address: 3rd Floor, Reading Central Library, Abbey Square, Reading RG1 3BQ

Reading Ukrainian Community Centre

The Reading Ukrainian Community Centre (RUCC) is a volunteer run organisation. It is run under the auspices of The Association of Ukrainians in Great Britain.

They have a coffee morning on Wednesdays for new arrivals to meet and get to know each other.

They organise regular social and cultural events for the Ukrainian community in the greater Reading area. They welcome all Ukrainians and also host families

They do not give advice, but will signpost to other organisations.


Email: info@rucc.org.uk
Address: 21 Sidmouth Street, Reading RG1 4QZ

Reading Voluntary Action (RVA)

The Reading Voluntary Action (RVA) website lists many charitable organisations and services. It may be useful to help you find relevant services.

Sanctuary Hosting

Sanctuary Hosting matches volunteer hosts with refugees, asylum seekers, and vulnerable migrants. They provide temporary housing for those at risk of homelessness.
Telephone: 07926 930848

The Cowshed

The Cowshed can provide:

  • clean and ironed clothing for any age
  • bedding and towels
  • school uniform
  • toiletries, including nappies
  • baby food and formula
  • children’s toys and books
  • baby equipment

Referrals can be made by support services such as GPs, health visitors, churches, charities and social service agencies

Guests on the Ukraine Family or Sponsorship visa schemes can be referred by their host using the online referral form

The Mustard Tree

The Mustard Tree supports and empowers the marginalised or overlooked. They create and support projects which address unmet needs.

British Red Cross Society

British Red Cross Society offers information and support to people from Ukraine who are in the UK. This includes family migration visa and the Ukrainian family scheme.
Telephone: 0808 196 3651 (10am to 6pm daily)
If you need an interpreter say “can I speak to an interpreter?”

Housing

You can get housing advice from our housing web pages and housing department.
Telephone: 0118 937 2165 (please leave a message and they will call you back)

Food and groceries

We have advice about helping with the cost of food.

Dee Caf

Dee Caf offers a community fridge and cooked meals. Their normal service is Wednesdays, 3.00 to 3.30pm.
Telephone: 0118 9960478
Email:deecaf.communitycafe@gmail.com
Address: Unit 1, Montague House, 12 Spey Road, Tilehurst RG30 4DG

CIRDIC

CIRDIC offers cooked meals, food, clothes and showers. Their normal service is Mondays, Tuesdays and Fridays, 10am to 1.30pm and Sunday sit-down meal 9 to 10am.
Telephone: 0118 950 2536
Email:enquiries@cirdic.org.uk
Address: St Saviours Church Hall, Berkeley Avenue, Reading RG1 6JT

New Beginnings and The Way Ministry

New Beginnings offer food, meals, toiletries and clothes. Cooked meals are offered on Tuesdays, 6 to 7pm. Warm drinks, fresh produce and other food is available on Wednesdays, 12 to 1pm, Thursdays and Fridays, 6 to 7pm. The Way Ministry offers cooked meals on Sundays, 3 to 4pm.
Telephone: 07421 998208
Address: Queens Arms, Great Knollys Street, Reading RG1 7HL

Sadaka

Sadaka offer cooked meals with a vegetarian option available. They also offer food bags and toiletries on Saturdays, 11.30am to 1pm.
Telephone: 0118 324 6565
Email:info@sadakagives.org.uk
Address: Fairview Centre, Great Knollys Street, Reading RG1 7HL

Weller Centre

Weller Centre offer fresh food and long shelf-life food on Mondays, Tuesdays, Wednesdays and Thursdays, from 9.30am.
Telephone: 0118 947 5828
Email: admin@wellercentre.org.uk
Address: 110 Amersham Road, Reading RG4 5NA

Whitley Community Development Association

Whitley Community Development Association offer a community cafe, fresh and long life food on weekdays, 9am to 1pm.
Telephone: 0118 374 0052
Address: 252-260 Northumberland Avenue, Reading RG2 7QA

Green Space

Green Space allows residents to grow fresh food.
Telephone: 0118 950 7656

ReadiFood

ReadiFood give out food to people who have been referred to them. You can get a referral from a professional body or agency if you are in need.
Telephone: 0118 987 2672
Address: 79 Silver Street, Reading RG1 2SU

Emergency services

Telephone: 999 for all emergencies concerning police, fire or ambulance
Telephone: 111 for advice on health concerns
Telephone: 101 for non-urgent enquiries.

If you think someone is at risk of harm you must tell someone. More information on protecting children and protecting adults.

Life events

Reading Registry Office Services are where you:

  • register a birth or death
  • get a copy of a birth, marriage or death certificate
  • give notice of marriage

Telephone: 0118 937 3533
Email: register.office@reading.gov.uk

Vehicles and transport

Parking for disabled people

The Blue Badge scheme allows people to park closer to their destination. They are issued to people, not vehicles. This means a Blue Badge holder can use it in any vehicle they travel in.

Reading Buses

Reading Buses are offering free travel to Ukrainian refugees for 48 hours from arrival in the UK. The offer is valid on all Reading Buses, Newbury & District and Thames Valley Buses. This includes Green Line 702 and 703 services from London and Heathrow.

Ukrainians will just need to show the driver their passport and a boarding pass which shows they arrived in the UK in the last 48 hours. They will then be able to travel for free to their destination.

Adult education

New Directions

New Directions are offering English classes to Ukrainian guests.

University of Reading

The University of Reading offers scholarships to eligible sanctuary seekers.

Leisure

Join the library

Library cards are free. You can use the library for many things:

  • library computers are free to use with your card
  • library wifi is free to use with your card
  • library ebooks are free to use with your card
  • library books and children’s books are free to use with your card

“>Join the library

Ukrainian ebooks

Leisure centres

We have a variety of leisure centres in Reading. They offer services like sports, swimming and gyms.